{"id":1288,"date":"2025-11-28T10:20:49","date_gmt":"2025-11-28T10:20:49","guid":{"rendered":"https:\/\/www.9senses.ai\/?page_id=1288"},"modified":"2026-03-07T14:19:17","modified_gmt":"2026-03-07T14:19:17","slug":"chatbot-audit","status":"publish","type":"page","link":"https:\/\/www.9senses.ai\/de\/chatbot-audit\/","title":{"rendered":"9senses Chatbot Audits"},"content":{"rendered":"
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How is your chatbot doing?<\/h4>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n
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9senses
Chatbot Audit<\/h1>\n<\/div><\/div>\n\n

We have all come across AI-powered chatbots which are supposed to help us - they seem to be everywhere by now. Sometimes they work surprisingly well by delivering answers within a few seconds and save us from spending half an hour in a call center queue, or from navigating tons of subpages to find the information we are looking for. On the other hand, we are often stuck with an \"AI assistant\" who does not understand what we want, sends us into loops of irrelevant question and answer games, and makes us walk away with the feeling that we have just spent our valuable time with a solution that could not care less about our problems.<\/p>\n

This is why 9senses created its Chatbot Audit. Our Level 1 audit is a standardized assessment tool to measure the performance of your AI-powered Chatbot and to compare it to best-in-class bots. Using a carefully developed and tested methodology within the 9senses AI Audit Framework, we review your bot and provide an assessment of its performance and where it can be improved. Delivery time for this black-box review is only 5 business days.<\/p>\n<\/div><\/div>\n<\/div>\n\n

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Please click to read a sample audit<\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Level 1 Audit<\/h2>\n

An independent, external review of your chatbot's observable performance (black-box). No internal access to your technical environment required. Delivered within 5 business days.<\/p>\n

\u2192 Scroll down to buy on this page<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n

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Level 2 Audit<\/h2>\n

A tailored deep-dive analysis, e.g. reviewing technical architecture, retrieval systems, governance, compliance, and business value - take the next step if critical issues are identified in Level 1.<\/p>\n

\u2192 Contact us to learn more\u00a0<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n

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Level 1 Audits Completed<\/h3><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
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9senses Chatbot Audit (Level 1)<\/h1><\/div><\/div>\n\n
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The 9senses Chatbot Audit (Level 1) provides you with a first thorough review of the performance of your AI chatbot from a user perspective. The black-box review is based on an analysis of the following elements, with recommendations for improving your bot:<\/p>\n