{"id":1378,"date":"2025-11-26T08:38:22","date_gmt":"2025-11-26T08:38:22","guid":{"rendered":"https:\/\/www.9senses.ai\/?page_id=1378"},"modified":"2026-08-27T13:26:29","modified_gmt":"2026-08-27T13:26:29","slug":"customer-interaction","status":"publish","type":"page","link":"https:\/\/www.9senses.ai\/de\/customer-interaction\/","title":{"rendered":"Kundeninteraktion"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row ns-hdr\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ns-eyebrow\"><div class=\"et_pb_text_inner\"><p>Improving customer experiences and services<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>.ns-emboss{background-color:rgba(255,255,255,0.075)!important;box-shadow:inset 0 10px 16px -10px rgba(255,255,255,0.12),inset 10px 0 16px -10px rgba(255,255,255,0.08),inset 0 -10px 16px -10px rgba(0,0,0,0.30),inset -10px 0 16px -10px rgba(0,0,0,0.22)!important}.ns-aixblock{padding:clamp(16px,1.6vw,22px) 18px clamp(12px,1.2vw,16px) 18px!important}.et_pb_row:has(>.et_pb_column>.ns-aixblock),.et_pb_row:has(.ns-aixblock){margin-top:36px!important}.ns-aixblock+*{margin-top:36px!important}\/* Module spacing comes from the module rhythm, never from a flex gap on the column. *\/.ns-panel .et_pb_column,.ns-tabset .et_pb_column:not(.hovergroup){row-gap:0!important;column-gap:0!important}\/* A row that carries only code modules is machinery, not content: it takes no space. *\/body:not(.ns-vb-canvas):not([class*=\"et-fb\"]):not([class*=\"et_fb\"]):not(:has(#et-fb-app-body-root)) .et_pb_row:has(.et_pb_code):not(:has(.et_pb_text)):not(:has(.et_pb_image)):not(:has(.et_pb_blurb)):not(:has(.et_pb_number_counter)):not(:has(.ns-aix)){display:none!important}.ns-panel.ns-panel .ns-tab-lead+.et_pb_module{margin-top:0!important}.ns-panel .et_pb_number_counter{display:block!important}.ns-panel .et_pb_number_counter .percent{font-size:inherit!important;line-height:1.2em!important;margin:0!important}.et_pb_section:has(.ns-aixblock) .et_pb_text .et_pb_text_inner{max-width:700px}.ns-panel .et_pb_number_counter .percent p{font-family:'Special Elite',fantasy!important;font-weight:400!important;color:#58A7F9!important;font-size:clamp(44px,4.5vw,72px)!important;line-height:1.1em!important;margin:0!important}.ns-panel.ns-panel>.et_pb_row:first-of-type>.et_pb_column:last-child:not(:first-child):not(:has(.et_pb_module)){background-color:transparent!important;box-shadow:none!important}.ns-panel .et_pb_number_counter h3.title{font-family:'Special Elite',fantasy!important;font-weight:400!important;font-size:18px!important;line-height:1.3em!important;padding:0!important;margin:8px 0 0 0!important}.ns-panel .et_pb_number_counter{height:100%!important;box-sizing:border-box!important}.ns-aixblock .ns-aix{padding-top:0!important;padding-bottom:0!important}.ns-aixblock [class*='-body']{height:388px!important;min-height:0!important}.ns-hdr .et_pb_text_inner p{max-width:700px}.ns-panel.ns-panel>.et_pb_row:first-of-type{padding-left:32px!important;padding-right:32px!important}.ns-panel.ns-panel>.et_pb_row:not(:first-of-type){padding-left:14px!important;padding-right:14px!important}.ns-norail.ns-norail>.et_pb_row:first-of-type>.et_pb_column:last-child{background-color:transparent!important;background:none!important}.ns-panel.ns-panel>.et_pb_row>.et_pb_column:first-child:last-child{padding-left:0!important;padding-right:0!important}<\/style><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_1 et_pb_row et_flex_row ns-hdr\">\n<div class=\"et_pb_column_1 et_pb_column et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_post_title_0 et_pb_post_title et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_title_container\"><h1 class=\"entry-title\">Customer Interaction<\/h1><\/div><\/div>\n\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>Understanding and interacting effectively with customers is one of the critical elements of a company's success. It ranges from understanding their needs and preferences to prioritizing which customer segments to focus on, and extends across all interactions - from the first sales contact to after-sales support. All touchpoints share one common risk: mistakes can result in significant opportunity costs in the form of profits never made.<\/p>\n<p>AI tools can be great helpers in these efforts. If applied well, solid machine learning approaches can find the hidden gems in a large customer database, identify the potential needs of those customers, and guide them to buy more products with higher profitability. Then, using Natural Language Processing (NLP) tools can greatly improve sales conversion rates, reduce customer service efforts and increase customer satisfaction and retention.<\/p>\n<p>Unfortunately, in many cases, AI-based customer analysis and interactions are implemented with the opposite effect, where customer analysis data generated by an AI-powered black box creates results far inferior to human analysis. The biggest problems, however, are created by AI-driven interactions: most of us have already experienced AI chatbots that were the opposite of helpful. This is also evident in our <a href=\"\/genai-audit\/\">AI chatbot audits<\/a>, which highlight substantial room for improvement in many implementations.<\/p>\n<p>Below, you find more information on examples of customer-focused AI and its potential. Each reveals more details when you click them. And: please feel free to <a href=\"\/customer-interaction\/#contact\">reach out to us to learn how we can help you use these technologies!<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_2 et_pb_column et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"ns-vmap-editor-note\" style=\"position:relative;width:100%;overflow:hidden;aspect-ratio:5\/4;max-height:230px;\"><div style=\"position:absolute;inset:0;display:flex;align-items:center;justify-content:center;pointer-events:none\"><div style=\"padding:10px 12px;border:1px dashed rgba(170,180,205,.55);border-radius:6px;color:#8a93a6;font:600 12px\/1.4 sans-serif;background:rgba(8,13,25,.46)\"><div style=\"margin-bottom:6px\">Vector map \u2014 Main<\/div><code style=\"display:inline-block;padding:3px 6px;border-radius:4px;background:rgba(127,140,170,.12);color:inherit\"><div class=\"ns-vmap-editor-note\" style=\"position:relative;width:100%;overflow:hidden;aspect-ratio:5\/4;max-height:230px;\"><div style=\"position:absolute;inset:0;display:flex;align-items:center;justify-content:center;pointer-events:none\"><div style=\"padding:10px 12px;border:1px dashed rgba(170,180,205,.55);border-radius:6px;color:#8a93a6;font:600 12px\/1.4 sans-serif;background:rgba(8,13,25,.46)\"><div style=\"margin-bottom:6px\">Vector map \u2014 Main<\/div><code style=\"display:inline-block;padding:3px 6px;border-radius:4px;background:rgba(127,140,170,.12);color:inherit\">[ninesenses_vectormap #1]<\/code><div style=\"margin-top:6px;font-weight:400\">Max height: 230px. Preview on the live page.<\/div><\/div><\/div><\/div><\/code><div style=\"margin-top:6px;font-weight:400\">Max height: 230px. Preview on the live page.<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section ns-block ns-tabset\" lang=\"en\">\n<div class=\"et_pb_row_2 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2 style=\"display: inline; margin: 0; padding: 0;\">Customer Interaction Topics<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_row_3 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_4 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide hovergroup\" id=\"trigger-chatbots\">\n<div class=\"et_pb_blurb_0 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_top et_pb_module et_flex_module\"><div class=\"et_pb_blurb_content et_flex_module\"><div class=\"et_pb_blurb_container\"><h3 class=\"et_pb_module_header\">Chatbots<\/h3><div class=\"et_pb_blurb_description\"><p style=\"text-align: justify;\">A chatbot on your website that helps prospects and customers is available 24\/7 and has access to all the relevant knowledge.<\/p>\n<\/div><\/div><\/div><\/div>\n\n<div class=\"et_pb_icon_0 et_pb_icon et_pb_module et_flex_module\"><span class=\"et_pb_icon_wrap\"><span class=\"et-pb-icon\">3<\/span><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_5 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide hovergroup\" id=\"trigger-call-centers\">\n<div class=\"et_pb_blurb_1 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_top et_pb_module et_flex_module\"><div class=\"et_pb_blurb_content et_flex_module\"><div class=\"et_pb_blurb_container\"><h3 class=\"et_pb_module_header\">Call Centers<\/h3><div class=\"et_pb_blurb_description\"><p style=\"text-align: justify;\"><span>Supporting or fully automating voice-based custo\u00admer inter\u00adactions is an area where carefully designed AI can play a major role.<\/span><\/p>\n<\/div><\/div><\/div><\/div>\n\n<div class=\"et_pb_icon_1 et_pb_icon et_pb_module et_flex_module\"><span class=\"et_pb_icon_wrap\"><span class=\"et-pb-icon\">3<\/span><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_6 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide hovergroup\" id=\"trigger-customer-care\">\n<div class=\"et_pb_blurb_2 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_top et_pb_module et_flex_module\"><div class=\"et_pb_blurb_content et_flex_module\"><div class=\"et_pb_blurb_container\"><h3 class=\"et_pb_module_header\">Customer Care and Services<\/h3><div class=\"et_pb_blurb_description\"><p style=\"text-align: justify;\"><span>Fully or partially auto-mating\u00ad front-facing work\u00ad\u00adflows\u00ad improve customer experiences and reduces cost.<\/span><\/p>\n<\/div><\/div><\/div><\/div>\n\n<div class=\"et_pb_icon_2 et_pb_icon et_pb_module et_flex_module\"><span class=\"et_pb_icon_wrap\"><span class=\"et-pb-icon\">3<\/span><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_7 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide hovergroup\" id=\"trigger-customer-insights\">\n<div class=\"et_pb_blurb_3 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_top et_pb_module et_flex_module\"><div class=\"et_pb_blurb_content et_flex_module\"><div class=\"et_pb_blurb_container\"><h3 class=\"et_pb_module_header\">Customer Insights<\/h3><div class=\"et_pb_blurb_description\"><p style=\"text-align: justify;\"><span>Understanding and prioritizing your customers better, finding opportu\u00adni\u00adties and detecting fraud helps to better focus business effort.<\/span><\/p>\n<\/div><\/div><\/div><\/div>\n\n<div class=\"et_pb_icon_3 et_pb_icon et_pb_module et_flex_module\"><span class=\"et_pb_icon_wrap\"><span class=\"et-pb-icon\">3<\/span><\/span><\/div>\n<\/div>\n<\/div>\n\n\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section et-interaction-target-148lql5tv6 ns-panel ns-norail\" data-interaction-target=\"148lql5tv6\" id=\"chatbots\" style=\"--ns-rail-w:264px\">\n<div class=\"et_pb_row_4 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_8 et_pb_column et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>They are springing up like mushrooms on many websites, those little boxes on the lower right corner offering instant help by an \"AI Assistant\". And the idea is indeed fascinating: an electronic employee that is available 24\/7, never gets tired and knows more than even the most experienced sales or customer care person. On top of that it can eliminate workload on employees, reduce wait times and provide answers much faster than a human could.<\/p>\n<p>In most cases, as we all experience when trying out those AI bots, they fail at very mundane tasks and are plagued by many of the problems inherent to Natural Language Processing. The <a href=\"\/9senses-chatbot-audit\/\">Chatbot Audit developed by 9senses<\/a> shows that many bots do not even get close to exploring their potential.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 style=\"margin: 28px 0 10px 0; padding: 0;\">Benefits of a good chatbot<\/h3>\n<p>A well-designed chatbot can create big benefits, driving sales and customer satisfaction up, while decreasing labor cost for sales and customer service employees. Below are a few key numbers from various studies evaluating key benefits.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_9 et_pb_column et-last-child et_block_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide\"><\/div>\n<\/div>\n\n<div class=\"et_pb_row_5 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_10 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_row_6 et_pb_row et_pb_row_nested et_flex_row ns-3up\">\n<div class=\"et_pb_column_11 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_6_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_12_24_tabletWide ns-card\">\n<div class=\"et_pb_number_counter_0 et_pb_number_counter et_pb_bg_layout_light et_pb_text_align_center et_pb_with_title et_pb_module et_flex_module\"><div class=\"percent\"><p><span class=\"percent-value\"><\/span><span class=\"percent-sign\">%<\/span><\/p><\/div><h3 class=\"title\">reduction in resolution time<\/h3><\/div>\n<\/div>\n\n<div class=\"et_pb_column_12 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_6_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_12_24_tabletWide ns-card\">\n<div class=\"et_pb_number_counter_1 et_pb_number_counter et_pb_bg_layout_light et_pb_text_align_center et_pb_with_title et_pb_module et_flex_module\"><div class=\"percent\"><p><span class=\"percent-value\"><\/span><span class=\"percent-sign\">%<\/span><\/p><\/div><h3 class=\"title\">reduction in customer service minutes<\/h3><\/div>\n<\/div>\n\n<div class=\"et_pb_column_13 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_6_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_12_24_tabletWide ns-card\">\n<div class=\"et_pb_number_counter_2 et_pb_number_counter et_pb_bg_layout_light et_pb_text_align_center et_pb_with_title et_pb_module et_flex_module\"><div class=\"percent\"><p><span class=\"percent-value\"><\/span><span class=\"percent-sign\">%<\/span><\/p><\/div><h3 class=\"title\">increase in direct sales conversions<\/h3><\/div>\n<\/div>\n\n<div class=\"et_pb_column_14 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_6_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_12_24_tabletWide ns-card\">\n<div class=\"et_pb_number_counter_3 et_pb_number_counter et_pb_bg_layout_light et_pb_text_align_center et_pb_with_title et_pb_module et_flex_module\"><div class=\"percent\"><p><span class=\"percent-value\"><\/span><span class=\"percent-sign\">%<\/span><\/p><\/div><h3 class=\"title\">increase in customer satisfaction<\/h3><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_3 et_pb_section et_section_regular et_flex_section et-interaction-target-zp4laytae8 ns-panel ns-norail\" data-interaction-target=\"zp4laytae8\" id=\"call-centers\" style=\"--ns-rail-w:264px\">\n<div class=\"et_pb_row_7 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_15 et_pb_column et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Adding AI-based interactions to phone-based services can also significantly improve both revenue and customer satisfaction, particularly when it comes to intent recognition and distribution of calls. Compared to chatbots, the implementation paths are similar, while the challenges are vastly different.<\/p>\n<p>First and foremost, automated call flows almost always need the potential for a human escalation path and thus must be integrated with call center solutions that can transfer to a human. Often, AI-driven call management is most successful once it excels at intention detection and directing calls into the correct pipeline - be this an automated response solving a problem, a redirection to a human agent, or a dedicated customer care and service workflow that may be fully or partially AI-supported.<\/p>\n<p>Then, there are the challenges that exist far less in text-based interactions. Understanding dialects, non-native speakers, filtering background noises or dealing with bad voice line quality can negatively impact conversations, and needs clear exit paths, making the design of call center interactions more challenging.<\/p>\n<p>And last, but not least, we have rarely ever seen pure AI solutions in successful call center applications, most are hybrid approaches, where AI-driven Natural Language Processing is heavily used in intent recognition and output generation, while many of the workflows are supported by logic and rules. Finding this balance is the most important element of successful call center implementations.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_16 et_pb_column et-last-child et_block_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_4 et_pb_section et_section_regular et_flex_section et-interaction-target-eemywnf7z8 ns-panel ns-norail\" data-interaction-target=\"eemywnf7z8\" id=\"customer-care\" style=\"--ns-rail-w:264px\">\n<div class=\"et_pb_row_8 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_17 et_pb_column et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>AI-supported customer care solutions help streamline service and support processes, deliver consistent, high-quality responses across channels - while reducing operational costs and response times. For simple requests, they are already capable of handling them completely independently.<\/p>\n<p>Often, these services are integrated into chatbots and call center solutions, sometimes they are only implemented in the backend processing of inputs received on traditional pathways, e.g. through letters or online forms.<\/p>\n<p>The key differentiator is that these implementations are almost never plain AI solutions based on Machine Learning, but rather hybrid systems that combine the ease of using normal language in interactions (e.g. compared to filling a complicated long form) with strict and well-tested business logic that then turns the inputs into actionable business workflows with a tangible outcome, a service process completed with all feedback and audit checks, a\u00a0 satisfied customer, and - if possible - limited to no involvement of humans in simple and boring tasks that consume time.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_18 et_pb_column et-last-child et_block_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_5 et_pb_section et_section_regular et_flex_section et-interaction-target-lytn2a921g ns-panel ns-norail\" data-interaction-target=\"lytn2a921g\" id=\"customer-insights\" style=\"--ns-rail-w:264px\">\n<div class=\"et_pb_row_9 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_19 et_pb_column et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Understanding your customers at a deeper level is the foundation of sustainable growth. Data-driven customer insights reveal behavioral patterns, unmet needs, and value drivers that often remain hidden in complex data environments. AI-powered analytics enable companies to act on this data in ways that were previously out of reach. Typical applications include:<\/p>\n<ul>\n<li class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Customer segmentation<\/strong> - moving beyond basic demographics to behavioral and value-based clusters that allow truly targeted engagement.<\/li>\n<li class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Churn prediction<\/strong> - identifying customers at risk of leaving before they do, enabling timely and personalized retention measures.<\/li>\n<li class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Next-best-action and offer optimisation<\/strong> - using purchase history, browsing behaviour, and contextual signals to guide customers toward products and services most relevant to them.<\/li>\n<li class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Fraud detection<\/strong> - identifying anomalous patterns in real time to protect both the business and its customers.<\/li>\n<li class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Lifetime value modelling<\/strong> - prioritizing effort and investment toward the customers and segments with the highest long-term potential.<\/li>\n<\/ul>\n<p>What these applications share is a dependence on clean, well-structured data and thoughtful model design. A segmentation model built on poor data will produce poor segments - and acting on them can be worse than acting on intuition alone.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For a deeper look at the data foundations that make reliable customer insights possible - including data pipelines, knowledge management, and analytics architecture - visit our<a href=\"\/data-and-knowledge-management\/\"> Data and Knowledge Management page.<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_20 et_pb_column et-last-child et_block_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_6 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_10 et_pb_row et_flex_row ns-prose\">\n<div class=\"et_pb_column_21 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Setting up customer interactions successfully<\/h2>\n<p><strong data-start=\"1656\" data-end=\"1762\">Successfully setting up customer-facing AI <\/strong>- irrespective of it being a chatbot, call center automations or service workflows - <strong data-start=\"1656\" data-end=\"1762\">requires structured planning, iteration, and ongoing refinement. <\/strong>Like training and coaching a new employee is essential, even advanced out-of-the-box systems need significant tuning before they reliably serve customers and support business goals. The most effective implementations define clear objectives, prototype rigorously, implement with governance in mind, and continuously test and improve responses.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_11 et_pb_row et_flex_row ns-widget\">\n<div class=\"et_pb_column_22 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide ns-emboss ns-aixblock\">\n<div class=\"et_pb_code_2 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\">\t<div id=\"ns-aix-genai-1\" class=\"ns-aix ns-aix-genai ns-aix-horizontal\" data-topic=\"genai\" data-layout=\"horizontal\" data-step=\"0\" data-interval=\"7000\" data-autoplay=\"1\" role=\"region\" aria-label=\"Von der Idee zum verl\u00e4sslichen KI-Assistenten\" style=\"--ns-aix-accent:#58a7f9;--ns-aix-secondary:#2b6cb0\">\n\t\t<header class=\"ns-aix-head ns-aix-genai-head\">\n\t\t\t\t\t\t<h3 class=\"ns-aix-title\">Von der Idee zum verl\u00e4sslichen KI-Assistenten<\/h3>\n\t\t\t<p class=\"ns-aix-intro\">Good customer-facing AI is not bought, it is built and then supervised. The first four steps happen once, before launch. From the moment it goes live, the last three repeat - forever.<\/p>\t\t<\/header>\n\t\t<div class=\"ns-aix-genai-navwrap\">\n\t\t\t<ol class=\"ns-aix-genai-steps\" role=\"tablist\" aria-label=\"Schritte der Generative-KI-Umsetzung\">\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-genai-1-tab-0\" type=\"button\" class=\"ns-aix-genai-step ns-on\" data-step=\"0\" role=\"tab\" aria-selected=\"true\" aria-controls=\"ns-aix-genai-1-panel-0\" tabindex=\"0\">\n\t\t\t\t\t<span class=\"ns-aix-genai-step-num\">01<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-label\">Gesch\u00e4ftsziele &amp; Use Cases<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"8\"\/><circle cx=\"12\" cy=\"12\" r=\"3\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-genai-1-tab-1\" type=\"button\" class=\"ns-aix-genai-step\" data-step=\"1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"ns-aix-genai-1-panel-1\" tabindex=\"-1\">\n\t\t\t\t\t<span class=\"ns-aix-genai-step-num\">02<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-label\">Scope &amp; Prototyp<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"6\"\/><path d=\"M20 20l-4.2-4.2\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-genai-1-tab-2\" type=\"button\" class=\"ns-aix-genai-step\" data-step=\"2\" role=\"tab\" aria-selected=\"false\" aria-controls=\"ns-aix-genai-1-panel-2\" tabindex=\"-1\">\n\t\t\t\t\t<span class=\"ns-aix-genai-step-num\">03<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-label\">RAG-Pipeline<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3 3 8l9 5 9-5-9-5z\"\/><path d=\"M3 13l9 5 9-5\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-genai-1-tab-3\" type=\"button\" class=\"ns-aix-genai-step\" data-step=\"3\" role=\"tab\" aria-selected=\"false\" aria-controls=\"ns-aix-genai-1-panel-3\" tabindex=\"-1\">\n\t\t\t\t\t<span class=\"ns-aix-genai-step-num\">04<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-label\">Umsetzung<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 7V3M15 7V3M7 7h10v4a5 5 0 0 1-10 0V7zM12 16v5\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-genai-1-tab-4\" type=\"button\" class=\"ns-aix-genai-step\" data-step=\"4\" role=\"tab\" aria-selected=\"false\" aria-controls=\"ns-aix-genai-1-panel-4\" tabindex=\"-1\">\n\t\t\t\t\t<span class=\"ns-aix-genai-step-num\">05<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-label\">Validierung &amp; Kontrolle<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3l7 3v5c0 4.5-3 7.5-7 9-4-1.5-7-4.5-7-9V6l7-3z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-genai-1-tab-5\" type=\"button\" class=\"ns-aix-genai-step\" data-step=\"5\" role=\"tab\" aria-selected=\"false\" aria-controls=\"ns-aix-genai-1-panel-5\" tabindex=\"-1\">\n\t\t\t\t\t<span class=\"ns-aix-genai-step-num\">06<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-label\">Nutzertests &amp; Verfeinerung<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><circle cx=\"9\" cy=\"11\" r=\".6\"\/><circle cx=\"12\" cy=\"11\" r=\".6\"\/><circle cx=\"15\" cy=\"11\" r=\".6\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-genai-1-tab-6\" type=\"button\" class=\"ns-aix-genai-step\" data-step=\"6\" role=\"tab\" aria-selected=\"false\" aria-controls=\"ns-aix-genai-1-panel-6\" tabindex=\"-1\">\n\t\t\t\t\t<span class=\"ns-aix-genai-step-num\">07<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-label\">Monitoring &amp; Governance<\/span>\n\t\t\t\t\t<span class=\"ns-aix-genai-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 12h4l3 7 4-14 3 7h4\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<div class=\"ns-aix-genai-golive\" aria-hidden=\"true\" style=\"left:57.143%\"><span class=\"lbl\">Livegang<\/span><\/div>\n\t\t\t<\/ol>\n\t\t<\/div>\n\t\t<div class=\"ns-aix-genai-progress\" aria-hidden=\"true\"><span><\/span><\/div>\n\t\t<div class=\"ns-aix-genai-body\">\n\t\t\t<div class=\"ns-aix-genai-stage\" aria-label=\"Animierter Umsetzungsprozess f\u00fcr Generative KI\">\n\t\t\t\t<canvas class=\"ns-aix-genai-canvas\" aria-hidden=\"true\"><\/canvas>\n\n\t\t\t\t\t\t\t\t<section class=\"ns-aix-genai-scene ns-on\" data-scene=\"0\" aria-hidden=\"false\"><div class=\"ns-aix-genai-pad\"><div class=\"ns-aix-genai-s1\">\n\t\t\t\t\t<div class=\"ns-aix-genai-goals\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-card ns-aix-genai-float\" style=\"--d:0s\"><span class=\"ns-aix-genai-cic\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 17l5-5 4 3 6-7\"\/><path d=\"M15 8h4v4\"\/><\/svg><\/span><strong>H\u00f6here Conversion<\/strong><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-card ns-aix-genai-float\" style=\"--d:.5s\"><span class=\"ns-aix-genai-cic\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 2v6M12 22v-6\"\/><circle cx=\"12\" cy=\"12\" r=\"3\"\/><\/svg><\/span><strong>Geringere Servicekosten<\/strong><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-card ns-aix-genai-float\" style=\"--d:1s\"><span class=\"ns-aix-genai-cic\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 17l-5 3 1.5-5.5L4 11l5.7-.4L12 5l2.3 5.6L20 11l-4.5 3.5L17 20z\"\/><\/svg><\/span><strong>H\u00f6here Zufriedenheit<\/strong><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ns-aix-genai-arrowcol\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/div>\n\t\t\t\t\t<div class=\"ns-aix-genai-usestack\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-use top ns-aix-genai-float\" style=\"--d:.2s\"><b>Bestellstatus &amp; Sendungsverfolgung<\/b><span class=\"vc\"><i class=\"on\"><\/i><i class=\"on\"><\/i><i class=\"on\"><\/i><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-use ns-aix-genai-float\" style=\"--d:.7s\"><b>Retouren &amp; Stornierungen<\/b><span class=\"vc\"><i class=\"on\"><\/i><i class=\"on\"><\/i><i><\/i><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-use ns-aix-genai-float\" style=\"--d:1.2s\"><b>Produktberatung<\/b><span class=\"vc\"><i class=\"on\"><\/i><i><\/i><i><\/i><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/section>\n\n\t\t\t\t\t\t\t\t<section class=\"ns-aix-genai-scene\" data-scene=\"1\" aria-hidden=\"true\"><div class=\"ns-aix-genai-pad\"><div class=\"ns-aix-genai-s2\">\n\t\t\t\t\t<div class=\"ns-aix-genai-candgrid\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-chip sel ns-aix-genai-float\" style=\"--d:0s\">Modell A<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-chip dim ns-aix-genai-float\" style=\"--d:.3s\">Modell B<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-chip sel ns-aix-genai-float\" style=\"--d:.6s\">Retriever<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-chip dim ns-aix-genai-float\" style=\"--d:.9s\">Modell C<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-chip dim ns-aix-genai-float\" style=\"--d:.4s\">nur Regeln<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-chip sel ns-aix-genai-float\" style=\"--d:.7s\">Leitplanken<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-chip dim ns-aix-genai-float\" style=\"--d:1s\">ohne RAG<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-chip sel ns-aix-genai-float\" style=\"--d:1.3s\">Evalset<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ns-aix-genai-stackpick\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ns-aix-genai-float\" style=\"--d:.2s\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>gew\u00e4hlter Stack<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ns-aix-genai-float\" style=\"--d:.6s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 16a4 4 0 0 1 .9-7.9A5 5 0 0 1 19 9a3.5 3.5 0 0 1-.5 7H6\"\/><\/svg>Cloud oder On-Prem<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ns-aix-genai-float\" style=\"--d:1s\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 2v6M12 22v-6\"\/><circle cx=\"12\" cy=\"12\" r=\"3\"\/><\/svg>Kosten abgegrenzt<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/section>\n\n\t\t\t\t\t\t\t\t<section class=\"ns-aix-genai-scene\" data-scene=\"2\" aria-hidden=\"true\"><div class=\"ns-aix-genai-pad\"><div class=\"ns-aix-genai-rag\">\n\t\t\t\t\t<svg class=\"ns-aix-genai-ragsvg ns-aix-genai-rag-h\" viewBox=\"0 0 720 300\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t<path class=\"pwire\" d=\"M64 90 H648\"\/>\n\t\t\t\t\t\t<path class=\"pwire-hot\" d=\"M64 90 H648\"\/>\n\t\t\t\t\t\t<rect class=\"pbox\" x=\"30\" y=\"68\" width=\"76\" height=\"44\" rx=\"9\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"68\" y=\"86\" text-anchor=\"middle\">Anfrage<\/text>\n\t\t\t\t\t\t<text class=\"psub\" x=\"68\" y=\"100\" text-anchor=\"middle\">Nutzer fragt<\/text>\n\t\t\t\t\t\t<rect class=\"pbox\" x=\"166\" y=\"68\" width=\"90\" height=\"44\" rx=\"9\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"211\" y=\"86\" text-anchor=\"middle\">Abrufen<\/text>\n\t\t\t\t\t\t<text class=\"psub\" x=\"211\" y=\"100\" text-anchor=\"middle\">Quellen finden<\/text>\n\t\t\t\t\t\t<rect class=\"pbox\" x=\"312\" y=\"68\" width=\"90\" height=\"44\" rx=\"9\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"357\" y=\"86\" text-anchor=\"middle\">Anreichern<\/text>\n\t\t\t\t\t\t<text class=\"psub\" x=\"357\" y=\"100\" text-anchor=\"middle\">Kontext erg\u00e4nzen<\/text>\n\t\t\t\t\t\t<rect class=\"pbox-core\" x=\"458\" y=\"64\" width=\"94\" height=\"52\" rx=\"10\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"505\" y=\"84\" text-anchor=\"middle\">Generieren<\/text>\n\t\t\t\t\t\t<text class=\"psub\" x=\"505\" y=\"99\" text-anchor=\"middle\">das Modell<\/text>\n\t\t\t\t\t\t<rect class=\"pbox\" x=\"606\" y=\"68\" width=\"80\" height=\"44\" rx=\"9\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"646\" y=\"86\" text-anchor=\"middle\">Verankern<\/text>\n\t\t\t\t\t\t<text class=\"psub\" x=\"646\" y=\"100\" text-anchor=\"middle\">mit Quellen<\/text>\n\t\t\t\t\t\t<path class=\"pwire\" d=\"M211 180 V112\"\/>\n\t\t\t\t\t\t<path class=\"pwire-hot\" d=\"M211 180 V112\" opacity=\".6\"\/>\n\t\t\t\t\t\t<rect class=\"pdoc\" x=\"139\" y=\"200\" width=\"38\" height=\"26\" rx=\"4\"\/>\n\t\t\t\t\t\t<rect class=\"pdoc\" x=\"192\" y=\"200\" width=\"38\" height=\"26\" rx=\"4\"\/>\n\t\t\t\t\t\t<rect class=\"pdoc\" x=\"245\" y=\"200\" width=\"38\" height=\"26\" rx=\"4\"\/>\n\t\t\t\t\t\t<rect class=\"pbox\" x=\"156\" y=\"236\" width=\"110\" height=\"40\" rx=\"9\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"211\" y=\"254\" text-anchor=\"middle\">Wissen<\/text>\n\t\t\t\t\t\t<text class=\"psub\" x=\"211\" y=\"268\" text-anchor=\"middle\">Ihre Inhalte, zerlegt<\/text>\n\t\t\t\t\t\t<text class=\"psub pfaint\" x=\"211\" y=\"196\" text-anchor=\"middle\">Dokumente<\/text>\n\t\t\t\t\t\t<path class=\"pwire\" d=\"M646 112 V176\"\/>\n\t\t\t\t\t\t<rect class=\"pcite\" x=\"594\" y=\"200\" width=\"104\" height=\"40\" rx=\"8\"\/>\n\t\t\t\t\t\t<text class=\"psub pcite1\" x=\"646\" y=\"218\" text-anchor=\"middle\">\u201egem\u00e4\u00df Ihrer Richtlinie\u2026\u201c<\/text>\n\t\t\t\t\t\t<text class=\"psub pcite2\" x=\"646\" y=\"232\" text-anchor=\"middle\">\u21b3 Quelle #3<\/text>\n\t\t\t\t\t<\/svg>\n\t\t\t\t\t<svg class=\"ns-aix-genai-ragsvg ns-aix-genai-rag-v\" viewBox=\"0 0 340 470\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t<path class=\"pwire\" d=\"M104 52 V428\"\/>\n\t\t\t\t\t\t<path class=\"pwire-hot\" d=\"M104 52 V428\"\/>\n\t\t\t\t\t\t<rect class=\"pbox\" x=\"52\" y=\"30\" width=\"104\" height=\"44\" rx=\"9\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"104\" y=\"50\" text-anchor=\"middle\">Anfrage<\/text>\n\t\t\t\t\t\t<text class=\"psub\" x=\"104\" y=\"64\" text-anchor=\"middle\">Nutzer fragt<\/text>\n\t\t\t\t\t\t<rect class=\"pbox\" x=\"52\" y=\"118\" width=\"104\" height=\"44\" rx=\"9\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"104\" y=\"138\" text-anchor=\"middle\">Abrufen<\/text>\n\t\t\t\t\t\t<text class=\"psub\" x=\"104\" y=\"152\" text-anchor=\"middle\">Quellen finden<\/text>\n\t\t\t\t\t\t<rect class=\"pbox\" x=\"52\" y=\"206\" width=\"104\" height=\"44\" rx=\"9\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"104\" y=\"226\" text-anchor=\"middle\">Anreichern<\/text>\n\t\t\t\t\t\t<text class=\"psub\" x=\"104\" y=\"240\" text-anchor=\"middle\">Kontext erg\u00e4nzen<\/text>\n\t\t\t\t\t\t<rect class=\"pbox-core\" x=\"48\" y=\"290\" width=\"112\" height=\"52\" rx=\"10\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"104\" y=\"312\" text-anchor=\"middle\">Generieren<\/text>\n\t\t\t\t\t\t<text class=\"psub\" x=\"104\" y=\"327\" text-anchor=\"middle\">das Modell<\/text>\n\t\t\t\t\t\t<rect class=\"pbox\" x=\"52\" y=\"384\" width=\"104\" height=\"44\" rx=\"9\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"104\" y=\"404\" text-anchor=\"middle\">Verankern<\/text>\n\t\t\t\t\t\t<text class=\"psub\" x=\"104\" y=\"418\" text-anchor=\"middle\">mit Quellen<\/text>\n\t\t\t\t\t\t<path class=\"pwire\" d=\"M156 140 H212\"\/>\n\t\t\t\t\t\t<path class=\"pwire-hot\" d=\"M156 140 H212\" opacity=\".6\"\/>\n\t\t\t\t\t\t<rect class=\"pdoc\" x=\"222\" y=\"86\" width=\"20\" height=\"26\" rx=\"4\"\/>\n\t\t\t\t\t\t<rect class=\"pdoc\" x=\"248\" y=\"86\" width=\"20\" height=\"26\" rx=\"4\"\/>\n\t\t\t\t\t\t<rect class=\"pdoc\" x=\"274\" y=\"86\" width=\"20\" height=\"26\" rx=\"4\"\/>\n\t\t\t\t\t\t<path class=\"pwire\" d=\"M258 112 V120\" opacity=\".5\"\/>\n\t\t\t\t\t\t<rect class=\"pbox\" x=\"212\" y=\"120\" width=\"116\" height=\"40\" rx=\"9\"\/>\n\t\t\t\t\t\t<text class=\"plabel\" x=\"270\" y=\"138\" text-anchor=\"middle\">Wissen<\/text>\n\t\t\t\t\t\t<text class=\"psub psmall\" x=\"270\" y=\"151\" text-anchor=\"middle\">Ihre Inhalte, zerlegt<\/text>\n\t\t\t\t\t\t<text class=\"psub pfaint\" x=\"270\" y=\"80\" text-anchor=\"middle\">Dokumente<\/text>\n\t\t\t\t\t\t<path class=\"pwire\" d=\"M156 406 H212\"\/>\n\t\t\t\t\t\t<rect class=\"pcite\" x=\"212\" y=\"386\" width=\"116\" height=\"40\" rx=\"8\"\/>\n\t\t\t\t\t\t<text class=\"psub pcite1\" x=\"270\" y=\"404\" text-anchor=\"middle\">\u201egem\u00e4\u00df Ihrer Richtlinie\u2026\u201c<\/text>\n\t\t\t\t\t\t<text class=\"psub pcite2\" x=\"270\" y=\"418\" text-anchor=\"middle\">\u21b3 Quelle #3<\/text>\n\t\t\t\t\t<\/svg>\n\t\t\t\t\t<div class=\"ns-aix-genai-ragcap\">Erst Retrieval, dann Generierung \u2014 die Antwort ist an eine Quelle gebunden<\/div>\n\t\t\t\t<\/div><\/div><\/section>\n\n\t\t\t\t\t\t\t\t<section class=\"ns-aix-genai-scene\" data-scene=\"3\" aria-hidden=\"true\"><div class=\"ns-aix-genai-pad\"><div class=\"ns-aix-genai-s4\">\n\t\t\t\t\t<div class=\"ns-aix-genai-coreblk\">\n\t\t\t\t\t\t<div class=\"blk ns-aix-genai-float\" style=\"--d:0s\"><b>RAG-Assistent<\/b><small>Absicht \u00b7 Antwort \u00b7 Format<\/small><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ns-aix-genai-conns\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-conn ns-aix-genai-float\" style=\"--d:.3s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 7v10a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V9a2 2 0 0 0-2-2h-7L9 5H6a2 2 0 0 0-2 2z\"\/><\/svg><b>CRM &amp; Kundenakte<\/b><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-conn ns-aix-genai-float\" style=\"--d:.6s\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 7h18M3 12h18M3 17h18\"\/><\/svg><b>Bestell- &amp; Ticketsystem<\/b><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-conn ns-aix-genai-float\" style=\"--d:.9s\"><svg viewBox=\"0 0 24 24\"><path d=\"M7 3h7l4 4v14H7z\"\/><path d=\"M14 3v5h5\"\/><\/svg><b>Wissensdatenbank<\/b><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ns-aix-genai-hybrid\">Hybrid nach Plan \u2014 Sprachmodell f\u00fcrs Verstehen, Gesch\u00e4ftslogik f\u00fcr die Aktion<\/div>\n\t\t\t\t<\/div><\/div><\/section>\n\n\t\t\t\t\t\t\t\t<section class=\"ns-aix-genai-scene\" data-scene=\"4\" aria-hidden=\"true\"><div class=\"ns-aix-genai-pad\"><div class=\"ns-aix-genai-s5\">\n\t\t\t\t\t<div class=\"ns-aix-genai-gates\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-gate ns-aix-genai-float\" style=\"--d:0s\"><span class=\"tick\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><b>verankert?<\/b><small>durch eine Quelle gedeckt<\/small><\/div>\n\t\t\t\t\t\t\t<span class=\"ns-aix-genai-gatesep\">&rsaquo;<\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-gate ns-aix-genai-float\" style=\"--d:.4s\"><span class=\"tick\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><b>im Umfang?<\/b><small>passt zum Use Case<\/small><\/div>\n\t\t\t\t\t\t\t<span class=\"ns-aix-genai-gatesep\">&rsaquo;<\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-gate ns-aix-genai-float\" style=\"--d:.8s\"><span class=\"tick\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><b>sicher genug?<\/b><small>\u00fcber der Schwelle<\/small><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ns-aix-genai-held ns-aix-genai-float\" style=\"--d:.6s\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 9v4M12 17h.01\"\/><path d=\"M10.3 3.9 1.8 18a2 2 0 0 0 1.7 3h17a2 2 0 0 0 1.7-3L13.7 3.9a2 2 0 0 0-3.4 0z\"\/><\/svg>unverankerte Antwort \u2014 zur\u00fcckgehalten, nicht dem Kunden gezeigt<\/div>\n\t\t\t\t<\/div><\/div><\/section>\n\n\t\t\t\t\t\t\t\t<section class=\"ns-aix-genai-scene\" data-scene=\"5\" aria-hidden=\"true\"><div class=\"ns-aix-genai-pad\"><div class=\"ns-aix-genai-s6\">\n\t\t\t\t\t<div class=\"ns-aix-genai-msgs\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-msg ns-aix-genai-float\" style=\"--d:0s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><b>Wo ist meine Bestellung?<\/b><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-msg ns-aix-genai-float\" style=\"--d:.4s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><b>Ich m\u00f6chte stornieren.<\/b><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-msg ns-aix-genai-float\" style=\"--d:.8s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><b>\u00bfEntregan en Austria?<\/b><em>ES<\/em><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ns-aix-genai-scorecol\">\n\t\t\t\t\t\t<div class=\"sc\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-bar ns-aix-genai-float\" style=\"--d:.2s\"><span>Antwortzeit<\/span><span class=\"tr\"><i style=\"width:84%\"><\/i><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-bar ns-aix-genai-float\" style=\"--d:.4s\"><span>Tempo<\/span><span class=\"tr\"><i style=\"width:72%\"><\/i><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-bar ns-aix-genai-float\" style=\"--d:.6s\"><span>Sprache<\/span><span class=\"tr\"><i style=\"width:48%\"><\/i><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"ns-aix-genai-loopnote\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 12a9 9 0 0 1 15-6.7L21 8M21 3v5h-5\"\/><path d=\"M21 12a9 9 0 0 1-15 6.7L3 16M3 21v-5h5\"\/><\/svg>schwache F\u00e4lle \u2192 Evalset<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/section>\n\n\t\t\t\t\t\t\t\t<section class=\"ns-aix-genai-scene\" data-scene=\"6\" aria-hidden=\"true\"><div class=\"ns-aix-genai-pad\"><div class=\"ns-aix-genai-s7\">\n\t\t\t\t\t<div class=\"ns-aix-genai-dash\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-metric ns-aix-genai-float\" style=\"--d:0s\"><b>4.2<\/b><small>Qualit\u00e4t<\/small><span class=\"spark\"><i style=\"height:40%\"><\/i><i style=\"height:55%\"><\/i><i style=\"height:48%\"><\/i><i style=\"height:70%\"><\/i><i style=\"height:80%\"><\/i><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-metric ns-aix-genai-float\" style=\"--d:.3s\"><b>1.4s<\/b><small>Antwortzeit<\/small><span class=\"spark\"><i style=\"height:80%\"><\/i><i style=\"height:60%\"><\/i><i style=\"height:65%\"><\/i><i style=\"height:45%\"><\/i><i style=\"height:40%\"><\/i><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-metric ns-aix-genai-float\" style=\"--d:.6s\"><b>6%<\/b><small>Eskalation<\/small><span class=\"spark\"><i style=\"height:70%\"><\/i><i style=\"height:55%\"><\/i><i style=\"height:50%\"><\/i><i style=\"height:42%\"><\/i><i style=\"height:30%\"><\/i><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-aix-genai-metric ns-aix-genai-float\" style=\"--d:.9s\"><b>3<\/b><small>Sprachen<\/small><span class=\"spark\"><i style=\"height:30%\"><\/i><i style=\"height:45%\"><\/i><i style=\"height:55%\"><\/i><i style=\"height:60%\"><\/i><i style=\"height:75%\"><\/i><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ns-aix-genai-govrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ns-aix-genai-float\" style=\"--d:.2s\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M9 9h6M9 13h6\"\/><\/svg>Logging<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ns-aix-genai-float\" style=\"--d:.5s\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"8\" r=\"3\"\/><path d=\"M5 20c0-4 3.5-6 7-6s7 2 7 6\"\/><\/svg>menschliche Pr\u00fcfung<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ns-aix-genai-float\" style=\"--d:.8s\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 2v4M12 18v4M2 12h4M18 12h4\"\/><circle cx=\"12\" cy=\"12\" r=\"4\"\/><\/svg>Update-Zyklen<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ns-aix-genai-retrain\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 12a9 9 0 0 1 15-6.7L21 8M21 3v5h-5\"\/><\/svg>Abweichung erkannt \u2192 zur\u00fcck zu Schritt 02<\/div>\n\t\t\t\t<\/div><\/div><\/section>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ns-aix-genai-detail\"><div class=\"ns-aix-genai-detail-rail\" aria-hidden=\"true\"><\/div><div class=\"ns-aix-genai-detail-viewport\">\n\t\t\t<section id=\"ns-aix-genai-1-panel-0\" class=\"ns-aix-genai-panel ns-on\" data-panel=\"0\" role=\"tabpanel\" aria-labelledby=\"ns-aix-genai-1-tab-0\" aria-hidden=\"false\"><h4><span>01<\/span>Beginnen Sie mit dem Gesch\u00e4ft, nicht mit dem Bot<\/h4><p>Jedes Projekt beginnt mit einer klaren Antwort auf das \u201eWas?\u201c und das \u201eWarum?\u201c. Was soll der Assistent leisten, welche Use Cases deckt er ab, und welchen messbaren Nutzen schafft er \u2014 f\u00fcr das Unternehmen, f\u00fcr die Mitarbeitenden und f\u00fcr die Menschen, die ihn nutzen? Use Cases werden nach Wert und Aufwand priorisiert, bevor eine einzige Zeile gebaut wird.<\/p><ul><li>Ziele zuerst, Technologie danach<\/li><li>Nach Wert und Aufwand priorisieren<\/li><li>Ein vereinbarter, realistischer Umfang<\/li><\/ul><\/section><section id=\"ns-aix-genai-1-panel-1\" class=\"ns-aix-genai-panel\" data-panel=\"1\" role=\"tabpanel\" aria-labelledby=\"ns-aix-genai-1-tab-1\" aria-hidden=\"true\"><h4><span>02<\/span>Erst der Prototyp, dann die Festlegung<\/h4><p>Es gibt viele Wege, KI mit Kundenkontakt zu bauen \u2014 deshalb bauen wir Prototypen. Wir testen mehrere Modelle und Toolsets, finden die richtige Balance aus Retrieval, strukturierter Logik und Machine Learning und weisen erste Use Cases nach. Architektur- und Hosting-Entscheidungen \u2014 Cloud oder On-Premises \u2014 sowie die Betriebskosten werden hier gekl\u00e4rt. Das Ergebnis ist ein abgegrenzter, baureifer Plan.<\/p><ul><li>Modelle und Tools vergleichen<\/li><li>Hosting und Kosten entscheiden<\/li><li>Erste Use Cases nachweisen<\/li><\/ul><\/section><section id=\"ns-aix-genai-1-panel-2\" class=\"ns-aix-genai-panel\" data-panel=\"2\" role=\"tabpanel\" aria-labelledby=\"ns-aix-genai-1-tab-2\" aria-hidden=\"true\"><h4><span>03<\/span>Antworten im eigenen Wissen verankern<\/h4><p>Retrieval-Augmented Generation sucht zuerst relevante Passagen aus Ihren eigenen Inhalten heraus und l\u00e4sst das Modell dann mit ihnen antworten. Das Modell antwortet nicht mehr allein aus dem Ged\u00e4chtnis \u2014 es antwortet aus Ihren Dokumenten, und die Antwort kann auf die verwendete Quelle verweisen. Das ist der gr\u00f6\u00dfte einzelne Hebel gegen selbstbewusste, falsche Antworten.<\/p><ul><li>Erst abrufen, dann generieren<\/li><li>Ihre Inhalte, zerlegt und durchsuchbar<\/li><li>Antworten tragen eine Quelle<\/li><\/ul><\/section><section id=\"ns-aix-genai-1-panel-3\" class=\"ns-aix-genai-panel\" data-panel=\"3\" role=\"tabpanel\" aria-labelledby=\"ns-aix-genai-1-tab-3\" aria-hidden=\"true\"><h4><span>04<\/span>In die echten Systeme einbinden<\/h4><p>Der Assistent hilft nur, wenn er die Systeme erreicht, die die Antworten kennen und die Aktionen ausf\u00fchren. Wir richten die technische Umgebung ein, verbinden CRM-, Bestell- und Wissenssysteme und stellen sicher, dass Absichten erkannt und Ausgaben sauber strukturiert werden. Das sind selten reine KI-Projekte: Sprachmodelle \u00fcbernehmen das Verstehen, Gesch\u00e4ftslogik \u00fcbernimmt die Aktion.<\/p><ul><li>Backend-Integrationen<\/li><li>Absicht rein, strukturierte Ausgabe raus<\/li><li>Hybrid: Modell + Logik<\/li><\/ul><\/section><section id=\"ns-aix-genai-1-panel-4\" class=\"ns-aix-genai-panel\" data-panel=\"4\" role=\"tabpanel\" aria-labelledby=\"ns-aix-genai-1-tab-4\" aria-hidden=\"true\"><h4><span>05<\/span>Die selbstbewusst falsche Antwort abfangen<\/h4><p>Eine fl\u00fcssige Antwort ist noch keine richtige. Bevor eine Antwort einen Kunden erreicht, durchl\u00e4uft sie Pr\u00fcfungen: Ist sie in einer abgerufenen Quelle verankert, liegt sie im vereinbarten Umfang, und ist das System sicher genug? Antworten, die durchfallen, werden zur\u00fcckgehalten oder an einen Menschen \u00fcbergeben, statt angezeigt zu werden. Halluzinationen h\u00e4ufen sich genau bei den Themen, die niemand schnell \u00fcberpr\u00fcfen kann \u2014 dort z\u00e4hlt die Kontrolle am meisten.<\/p><ul><li>Verankerungs- und Quellenpr\u00fcfungen<\/li><li>Umfangs- und Ablehnungsschwellen<\/li><li>Zur\u00fcckgehalten statt geraten<\/li><\/ul><\/section><section id=\"ns-aix-genai-1-panel-5\" class=\"ns-aix-genai-panel\" data-panel=\"5\" role=\"tabpanel\" aria-labelledby=\"ns-aix-genai-1-tab-5\" aria-hidden=\"true\"><h4><span>06<\/span>Testen wie ein Nutzer, verfeinern ohne Ende<\/h4><p>Der schwierigste Teil \u2014 und der, der nie endet \u2014 ist es, jeden Use Case so zu testen, wie es ein echter Nutzer tun w\u00fcrde, auch in anderen Sprachen, und die schwachen F\u00e4lle zu verfeinern. Wie jeder neue Mitarbeitende braucht der Assistent Aufsicht und Nachschulung. Durchgefallene Fragen speisen ein Evaluationsset, das die n\u00e4chste Verbesserungsrunde antreibt.<\/p><ul><li>Echte Fragen im Stil der Nutzer<\/li><li>Bewertet \u00fcber mehrere Dimensionen<\/li><li>Schwache F\u00e4lle flie\u00dfen zur\u00fcck<\/li><\/ul><\/section><section id=\"ns-aix-genai-1-panel-6\" class=\"ns-aix-genai-panel\" data-panel=\"6\" role=\"tabpanel\" aria-labelledby=\"ns-aix-genai-1-tab-6\" aria-hidden=\"true\"><h4><span>07<\/span>Aufsicht, die nie endet<\/h4><p>Nach dem Livegang werden Qualit\u00e4t, Geschwindigkeit, Eskalationsquote und Sprachabdeckung laufend \u00fcberwacht. Logging, menschliche Pr\u00fcfung und Update-Zyklen entscheiden, ob das System ein kontrollierter Assistent bleibt oder zu einer eloquenten Blackbox abdriftet. Wenn sich Inhalte oder Daten \u00e4ndern oder die Qualit\u00e4t nachl\u00e4sst, l\u00e4uft die Schleife erneut \u2014 zur\u00fcck zu Zieldefinition und Verfeinerung.<\/p><ul><li>Live-Qualit\u00e4tsdashboard<\/li><li>Logging und menschliche Pr\u00fcfung<\/li><li>Abweichung startet eine neue Schleife<\/li><\/ul><\/section>\t\t\t<\/div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_12 et_pb_row et_flex_row ns-prose\">\n<div class=\"et_pb_column_23 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Please <a href=\"#contact\">contact us<\/a> to discuss your needs and ideas. We are looking forward to working with you on a successful solution that truly helps your business.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer interactions are where natural language processing and other AI tools have an important place. They are also the areas where negative impact is felt painfully.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_ns_ir":"","_ns_ir_pending":"","_ns_structural_eyebrow":"","_ns_ir_live":"","_ns_structural_enabled":"","_ns_structural_body_v1":"","n9tr_seo_title_de_DE":"Kundeninteraktion | 9senses","n9tr_seo_description_de_DE":"Kundeninteraktionen sind ein zentrales Einsatzfeld f\u00fcr Sprachverarbeitung und andere KI-Werkzeuge. Und der Bereich, in dem Fehler am schmerzhaftesten sp\u00fcrbar werden.","n9tr_seo_title_fr_FR":"","n9tr_seo_description_fr_FR":"","footnotes":""},"class_list":["post-1378","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages\/1378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/comments?post=1378"}],"version-history":[{"count":101,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages\/1378\/revisions"}],"predecessor-version":[{"id":230140,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages\/1378\/revisions\/230140"}],"wp:attachment":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/media?parent=1378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}