{"id":224422,"date":"2026-03-03T06:54:11","date_gmt":"2026-03-03T06:54:11","guid":{"rendered":"https:\/\/www.9senses.ai\/?page_id=224422"},"modified":"2026-03-16T10:59:12","modified_gmt":"2026-03-16T10:59:12","slug":"chatbot-audit-framework","status":"publish","type":"page","link":"https:\/\/www.9senses.ai\/de\/chatbot-audit-framework\/","title":{"rendered":"Chatbot Audit Framework"},"content":{"rendered":"
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GenAI Audit Framework<\/h4>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n
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Generative AI
Audit Framework<\/h1>\n<\/div><\/div>\n\n

The 9Senses GenAI Audit Framework is a structured methodology to assess how well a generative AI system performs against real business use cases \u2014 and how safely, responsibly, and reliably it behaves from a user, governance, and risk perspective. The framework combines use-case adherence, business outcomes, and standardized quality dimensions to produce an actionable improvement roadmap.<\/p>\n

The framework supports two audit levels: Level 1<\/strong> (behavioral \/ black-box evaluation based on observable behavior) and Level 2<\/strong> (open-book diagnosis covering architecture, retrieval\/RAG pipelines, agentic orchestration, governance, compliance, ethics, and value modeling). It applies across the full spectrum of GenAI deployments \u2014 customer-facing copilots, internal assistants, document processing systems, and multi-step autonomous agents.<\/p>\n<\/div><\/div>\n\n

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Level 1 Audit<\/h2>\n

An independent, external review of your chatbot's observable performance (black-box). No internal access to your technical environment required. The Level 1 audit is delivered within 5 business days.<\/p>\n

\u2192Book your Level 1 Audit here<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n

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Level 2 Audit<\/h2>\n

Eine ma\u00dfgeschneiderte vertiefte Analyse, z.B. der technischen Architektur, Retrieval-Systematik, Governance, Compliance und Business Value. Unbedingt empfohlen, wenn Level 1 gravierende Probleme zutage f\u00f6rdert.<\/p>\n

\u2192 Contact us to learn more\u00a0<\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

Why a GenAI Audit?<\/h2><\/div><\/div>\n\n

Generative AI systems are increasingly embedded in high-stakes workflows \u2014 customer service, sales, legal, HR, and operations \u2014 where failures translate directly into reputational, regulatory, or financial risk. A structured\u00a0<\/span>GenAI audit<\/strong>\u00a0<\/span>surfaces weaknesses before they cause harm, and validates that the system actually delivers its intended use cases and measurable business value.<\/p>\n