{"id":225610,"date":"2026-06-18T17:17:32","date_gmt":"2026-06-18T17:17:32","guid":{"rendered":"https:\/\/www.9senses.ai\/?page_id=225610"},"modified":"2026-06-21T16:42:02","modified_gmt":"2026-06-21T16:42:02","slug":"chatbot-audit","status":"publish","type":"page","link":"https:\/\/www.9senses.ai\/de\/chatbot-audit\/","title":{"rendered":"9senses Chatbot Audits"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section preset--group--divi-section--divi-box-shadow--default preset--group--divi-section--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row preset--group--divi-row--divi-box-shadow--default preset--group--divi-row--divi-sizing--h1k452m--default\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-box-shadow--default preset--module--divi-text--9f6bba78-428e-4c83-b816-460811c2c529\"><div class=\"et_pb_text_inner\"><h4>How is your chatbot doing?<\/h4>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_1 et_pb_row et_pb_row_3-4_1-4 et_block_row et_block_row_3-4_1-4 preset--group--divi-row--divi-box-shadow--default preset--group--divi-row--divi-sizing--h1k452m--default\">\n<div class=\"et_pb_column_1 et_pb_column et_pb_column_3_4 et_block_column et_pb_css_mix_blend_mode_passthrough preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-box-shadow--default preset--module--divi-text--0241502a-1974-4cc3-b28c-915e7d98c0df\"><div class=\"et_pb_text_inner\"><h1>9senses<br \/>Chatbot Audit<\/h1>\n<\/div><\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-box-shadow--default preset--module--divi-text--0431a145-bb8b-4440-b3c5-0a16c179fb90\"><div class=\"et_pb_text_inner\"><p data-pm-slice=\"1 1 []\" style=\"text-align: justify;\">We have all come across AI-powered chatbots which are supposed to help us - they seem to be everywhere by now. Sometimes they work surprisingly well by delivering answers within a few seconds and save us from spending half an hour in a call center queue, or from navigating tons of subpages to find the information we are looking for. On the other hand, we are often stuck with an \"AI assistant\" who does not understand what we want, sends us into loops of irrelevant question and answer games, and makes us walk away with the feeling that we have just spent our valuable time with a solution that could not care less about our problems.<\/p>\n<p style=\"text-align: justify;\">This is why 9senses created its Chatbot Audit. Our Level 1 audit is a standardized assessment tool to measure the performance of your AI-powered Chatbot and to compare it to best-in-class bots. Using a carefully developed and tested methodology within the 9senses AI Audit Framework, we review your bot and provide an assessment of its performance and where it can be improved. Delivery time for this black-box review is only 5 business days.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_2 et_pb_column et_pb_column_1_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module preset--group--divi-code--divi-box-shadow--default\"><div class=\"et_pb_code_inner\"><div class=\"ns-vmap-editor-note\" style=\"position:relative;width:100%;overflow:hidden;aspect-ratio:5\/4;max-height:230px;\"><div style=\"position:absolute;inset:0;display:flex;align-items:center;justify-content:center;pointer-events:none\"><div style=\"padding:10px 12px;border:1px dashed rgba(170,180,205,.55);border-radius:6px;color:#8a93a6;font:600 12px\/1.4 sans-serif;background:rgba(8,13,25,.46)\"><div style=\"margin-bottom:6px\">Vector map \u2014 small<\/div><code style=\"display:inline-block;padding:3px 6px;border-radius:4px;background:rgba(127,140,170,.12);color:inherit\"><div class=\"ns-vmap-editor-note\" style=\"position:relative;width:100%;overflow:hidden;aspect-ratio:5\/4;max-height:230px;\"><div style=\"position:absolute;inset:0;display:flex;align-items:center;justify-content:center;pointer-events:none\"><div style=\"padding:10px 12px;border:1px dashed rgba(170,180,205,.55);border-radius:6px;color:#8a93a6;font:600 12px\/1.4 sans-serif;background:rgba(8,13,25,.46)\"><div style=\"margin-bottom:6px\">Vector map \u2014 small<\/div><code style=\"display:inline-block;padding:3px 6px;border-radius:4px;background:rgba(127,140,170,.12);color:inherit\">[ninesenses_vectormap #3]<\/code><div style=\"margin-top:6px;font-weight:400\">Max height: 230px. Preview on the live page.<\/div><\/div><\/div><\/div><\/code><div style=\"margin-top:6px;font-weight:400\">Max height: 230px. Preview on the live page.<\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"et_pb_image_0 et_pb_image et_pb_module et_flex_module preset--group--divi-image--divi-box-shadow--hr81m0w--default preset--group--divi-image--divi-sizing--hsj9uxo--default\"><a href=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/02\/2026_02_17_Audit-Example-ENG.pdf\" target=\"_blank\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/06\/radar-chart-300x279.png\" title=\"radar chart\" width=\"300\" height=\"279\" srcset=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/06\/radar-chart-300x279.png 300w, https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/06\/radar-chart-13x12.png 13w, https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/06\/radar-chart.png 380w\" sizes=\"(max-width: 300px) 100vw, 300px\" class=\"wp-image-225692\" \/><\/span><\/a><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module preset--group--divi-text--divi-box-shadow--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p><a href=\"\/wp-content\/uploads\/2026\/02\/2026_02_17_Audit-Example-ENG.pdf\" target=\"_blank\" rel=\"noopener\">Please click to read a sample audit<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_code_1 et_pb_code et_pb_module preset--group--divi-code--divi-box-shadow--default\"><div class=\"et_pb_code_inner\"><span class=\"nsa-purchase-stack nsa-purchase-stack--button-only \"><button type=\"button\" class=\"nsa-purchase-button nsa-home-button \" data-nsa-open><span class=\"nsa-home-button__line nsa-home-button__line--title\">Buy your Audit<\/span><span class=\"nsa-home-button__line nsa-home-button__line--price\" data-nsa-price data-nsa-price-context=\"button\">from \u2014<\/span><span class=\"nsa-home-button__line nsa-home-button__line--tax\">excluding VAT<\/span><\/button><\/span><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_2 et_pb_row et_flex_row preset--group--divi-row--divi-box-shadow--default preset--group--divi-row--divi-sizing--h1k452m--default\">\n<div class=\"et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_code_2 et_pb_code et_pb_module preset--group--divi-code--divi-box-shadow--default\"><div class=\"et_pb_code_inner\">\t<div class=\"ns-cax ns-cax-theme-dark\" data-step=\"0\" data-interval=\"6800\" style=\"--ns-cax-accent:#30ce7c;--ns-cax-secondary:#0c71c3;\">\n\t\t<header class=\"ns-cax-head\">\n\t\t\t<h3 class=\"ns-cax-title\">How the Chatbot Audit works<\/h3>\n\t\t<\/header>\n\n\t\t<ol class=\"ns-cax-steps\" role=\"list\">\n\t\t\t\t\t<li><button type=\"button\" class=\"ns-cax-step ns-on\" data-step=\"0\" aria-pressed=\"true\">\n\t\t\t\t<span class=\"ns-cax-step-num\">01<\/span>\n\t\t\t\t<span class=\"ns-cax-step-label\">Configure<\/span>\n\t\t\t\t<span class=\"ns-cax-step-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 7h10M17 7h3M7 7a2 2 0 1 0 0 .01M4 12h4M11 12h9M14 12a2 2 0 1 0 0 .01M4 17h12M19 17h1M16 17a2 2 0 1 0 0 .01\"\/><\/svg><\/span>\n\t\t\t<\/button><\/li>\n\t\t\t\t\t<li><button type=\"button\" class=\"ns-cax-step\" data-step=\"1\" aria-pressed=\"false\">\n\t\t\t\t<span class=\"ns-cax-step-num\">02<\/span>\n\t\t\t\t<span class=\"ns-cax-step-label\">Briefing<\/span>\n\t\t\t\t<span class=\"ns-cax-step-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v12H9l-4 4V4Z\"\/><path d=\"M8 8h8M8 12h8\"\/><\/svg><\/span>\n\t\t\t<\/button><\/li>\n\t\t\t\t\t<li><button type=\"button\" class=\"ns-cax-step\" data-step=\"2\" aria-pressed=\"false\">\n\t\t\t\t<span class=\"ns-cax-step-num\">03<\/span>\n\t\t\t\t<span class=\"ns-cax-step-label\">Use Case Development<\/span>\n\t\t\t\t<span class=\"ns-cax-step-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 4v5M6 14h5v5H6zM13 14h5v5h-5zM9 9h6v5H9z\"\/><path d=\"M12 9v5M9 14h6\"\/><\/svg><\/span>\n\t\t\t<\/button><\/li>\n\t\t\t\t\t<li><button type=\"button\" class=\"ns-cax-step\" data-step=\"3\" aria-pressed=\"false\">\n\t\t\t\t<span class=\"ns-cax-step-num\">04<\/span>\n\t\t\t\t<span class=\"ns-cax-step-label\">Audit<\/span>\n\t\t\t\t<span class=\"ns-cax-step-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"7\"\/><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3\"\/><\/svg><\/span>\n\t\t\t<\/button><\/li>\n\t\t\t\t\t<li><button type=\"button\" class=\"ns-cax-step\" data-step=\"4\" aria-pressed=\"false\">\n\t\t\t\t<span class=\"ns-cax-step-num\">05<\/span>\n\t\t\t\t<span class=\"ns-cax-step-label\">Report &amp; Recommendations<\/span>\n\t\t\t\t<span class=\"ns-cax-step-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M9 9h2v6H9zM13 12h2v3h-2zM9 6h6\"\/><\/svg><\/span>\n\t\t\t<\/button><\/li>\n\t\t\t\t\t<li><button type=\"button\" class=\"ns-cax-step\" data-step=\"5\" aria-pressed=\"false\">\n\t\t\t\t<span class=\"ns-cax-step-num\">06<\/span>\n\t\t\t\t<span class=\"ns-cax-step-label\">Optional Review<\/span>\n\t\t\t\t<span class=\"ns-cax-step-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"9\" cy=\"10\" r=\"3\"\/><circle cx=\"16\" cy=\"10\" r=\"2.5\"\/><path d=\"M4 19c0-3 3-5 5-5s5 2 5 5M13 19c.2-2.2 2.1-4 4.5-4 1.1 0 2.2.4 3 1.1\"\/><\/svg><\/span>\n\t\t\t<\/button><\/li>\n\t\t\t\t<\/ol>\n\t\t<div class=\"ns-cax-progress\" aria-hidden=\"true\"><span><\/span><\/div>\n\n\t\t<div class=\"ns-cax-body\">\n\t\t\t<div class=\"ns-cax-stage\">\n\t\t\t\t<canvas class=\"ns-cax-canvas\" aria-hidden=\"true\"><\/canvas>\n\n\t\t\t\t<section class=\"ns-cax-scene ns-on\" data-scene=\"0\"><div class=\"ns-cax-pad\">\n\t\t\t\t\t<div class=\"ns-cax-config\">\n\t\t\t\t\t\t<div class=\"ns-cax-config-left\">\n\t\t\t\t\t\t\t<div class=\"ns-cax-card ns-cax-float\" style=\"--d:0s\"><span class=\"ns-cax-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M7 3h7l4 4v14H7z\"\/><path d=\"M14 3v5h5M9 12h6M9 16h6\"\/><\/svg><\/span><strong>Use case creation<\/strong><span class=\"ns-cax-card-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><\/div>\n\t\t\t\t\t\t\t<div class=\"ns-cax-card ns-cax-float\" style=\"--d:.5s\"><span class=\"ns-cax-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"6\"\/><path d=\"M20 20l-4.2-4.2\"\/><\/svg><\/span><strong>Open search bot<\/strong><span class=\"ns-cax-card-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><\/div>\n\t\t\t\t\t\t\t<div class=\"ns-cax-card ns-cax-float\" style=\"--d:1s\"><span class=\"ns-cax-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M7 11V8a5 5 0 0 1 10 0v3\"\/><path d=\"M6 11h12v9H6z\"\/><path d=\"M12 15v2\"\/><\/svg><\/span><strong>Internal \/ login bot<\/strong><span class=\"ns-cax-card-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"ns-cax-hub\">\n\t\t\t\t\t\t\t<div class=\"ns-cax-hub-head\"><span>Chatbot Audit<\/span><em><\/em><em><\/em><em><\/em><\/div>\n\t\t\t\t\t\t\t<div class=\"ns-cax-hub-title\">Audit Scope<\/div>\n\t\t\t\t\t\t\t<div class=\"ns-cax-radar\"><i><\/i><i><\/i><i><\/i><b><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><circle cx=\"9\" cy=\"11\" r=\"1\"\/><circle cx=\"12\" cy=\"11\" r=\"1\"\/><circle cx=\"15\" cy=\"11\" r=\"1\"\/><\/svg><\/b><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"ns-cax-config-right\">\n\t\t\t\t\t\t\t<div class=\"ns-cax-card ns-cax-float\" style=\"--d:.75s\"><span class=\"ns-cax-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M3 12h18M12 3a14 14 0 0 1 0 18M12 3a14 14 0 0 0 0 18\"\/><\/svg><\/span><strong>Translation test<\/strong><span class=\"ns-cax-card-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><\/div>\n\t\t\t\t\t\t\t<div class=\"ns-cax-card ns-cax-float\" style=\"--d:1.25s\"><span class=\"ns-cax-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"8\" r=\"3\"\/><path d=\"M5 20c0-4 3.5-6 7-6s7 2 7 6\"\/><\/svg><\/span><strong>Executive briefing<\/strong><span class=\"ns-cax-card-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ns-cax-chiprow\">\n\t\t\t\t\t\t<span class=\"ns-cax-float\" style=\"--d:.3s\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 2\"\/><\/svg>Delivery time: 5 workdays<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/section>\n\n\t\t\t\t<section class=\"ns-cax-scene\" data-scene=\"1\"><div class=\"ns-cax-pad\">\n\t\t\t\t\t<div class=\"ns-cax-brief\">\n\t\t\t\t\t\t<div class=\"ns-cax-stack\">\n\t\t\t\t\t\t\t<div class=\"ns-cax-card ns-cax-float\" style=\"--d:0s\"><span class=\"ns-cax-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M6 20V4\"\/><path d=\"M7 5h10l-2 3 2 3H7\"\/><\/svg><\/span><strong>Goals<\/strong><\/div>\n\t\t\t\t\t\t\t<div class=\"ns-cax-card ns-cax-float\" style=\"--d:.4s\"><span class=\"ns-cax-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"8\" r=\"3\"\/><path d=\"M5 20c0-4 3.5-6 7-6s7 2 7 6\"\/><\/svg><\/span><strong>Target users<\/strong><\/div>\n\t\t\t\t\t\t\t<div class=\"ns-cax-card ns-cax-float\" style=\"--d:.8s\"><span class=\"ns-cax-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M7 11V8a5 5 0 0 1 10 0v3\"\/><path d=\"M6 11h12v9H6z\"\/><path d=\"M12 15v2\"\/><\/svg><\/span><strong>Access credentials<\/strong><\/div>\n\t\t\t\t\t\t\t<div class=\"ns-cax-card ns-cax-float\" style=\"--d:1.2s\"><span class=\"ns-cax-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M3 12h18M12 3a14 14 0 0 1 0 18M12 3a14 14 0 0 0 0 18\"\/><\/svg><\/span><strong>Languages and scope<\/strong><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"ns-cax-target ns-cax-float\" style=\"--d:.6s\"><span><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v12H9l-4 4V4Z\"\/><path d=\"M8 8h8M8 12h8\"\/><\/svg><\/span><b>Audit-ready context<\/b><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/section>\n\n\t\t\t\t<section class=\"ns-cax-scene\" data-scene=\"2\"><div class=\"ns-cax-pad\">\n\t\t\t\t\t<div class=\"ns-cax-ucd\">\n\t\t\t\t\t\t<div class=\"ns-cax-source ns-cax-float\" style=\"--d:0s\">\n\t\t\t\t\t\t\t<div class=\"ns-cax-source-head\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 20V9l8-5 8 5v11\"\/><path d=\"M9 20v-6h6v6\"\/><\/svg>Use cases delivered by you<\/div>\n\t\t\t\t\t\t\t<small>You provide the scenarios<\/small>\n\t\t\t\t\t\t\t<ul class=\"ns-cax-adv\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Reflects real internal priorities<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Built on known pain points<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Fast to hand over<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"ns-cax-source ns-accent ns-cax-float\" style=\"--d:.5s\">\n\t\t\t\t\t\t\t<div class=\"ns-cax-source-head\"><svg viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"6\"\/><path d=\"M20 20l-4.2-4.2\"\/><\/svg>Use cases by 9senses<\/div>\n\t\t\t\t\t\t\t<small>We design the scenarios<\/small>\n\t\t\t\t\t\t\t<ul class=\"ns-cax-adv\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Neutral, outside-in perspective<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Realistic end-user wording<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Surfaces blind spots you may miss<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ns-cax-ucd-foot ns-cax-float\" style=\"--d:.9s\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>A defined and agreed test set<\/div>\n\t\t\t\t<\/div><\/section>\n\n\t\t\t\t<section class=\"ns-cax-scene\" data-scene=\"3\"><div class=\"ns-cax-pad\">\n\t\t\t\t\t<div class=\"ns-cax-audit\">\n\t\t\t\t\t\t<div class=\"ns-cax-msgs\">\n\t\t\t\t\t\t\t<div class=\"ns-cax-msg ns-cax-float\" style=\"--d:0s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><b>What are your opening hours?<\/b><\/div>\n\t\t\t\t\t\t\t<div class=\"ns-cax-msg ns-cax-float\" style=\"--d:.4s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><b>I'd like to cancel my order.<\/b><\/div>\n\t\t\t\t\t\t\t<div class=\"ns-cax-msg ns-cax-float\" style=\"--d:.8s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><b>Do you deliver to Austria?<\/b><\/div>\n\t\t\t\t\t\t\t<div class=\"ns-cax-msg ns-cax-float\" style=\"--d:1.2s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><b>\u00bfPuedo pagar con factura?<\/b><em>ES<\/em><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"ns-cax-probe ns-cax-float\" style=\"--d:.6s\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"7\"\/><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3\"\/><\/svg><b>Tested from a user perspective<\/b><small>Same questions, real chatbot<\/small><\/div>\n\t\t\t\t\t\t<div class=\"ns-cax-metrics\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ns-cax-float\" style=\"--d:0s\"><b>50%<\/b>Answer quality<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ns-cax-float\" style=\"--d:.3s\"><b>20%<\/b>Speed<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ns-cax-float\" style=\"--d:.6s\"><b>15%<\/b>Interface<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ns-cax-float\" style=\"--d:.9s\"><b>15%<\/b>Dialog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/section>\n\n\t\t\t\t\t\t\t\t<section class=\"ns-cax-scene\" data-scene=\"4\"><div class=\"ns-cax-pad\">\n\t\t\t\t\t<div class=\"ns-cax-report\">\n\t\t\t\t\t\t<div class=\"ns-cax-radarwrap\">\n\t\t\t\t\t\t\t<svg class=\"ns-cax-radarchart\" viewBox=\"-52 -8 344 256\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<g class=\"ns-cax-rc-grid\">\n\t\t\t\t\t\t\t\t\t<g class=\"ns-cax-rc-rings\">\n\t\t\t\t\t\t\t\t\t\t<circle cx=\"120\" cy=\"120\" r=\"23\"\/><circle cx=\"120\" cy=\"120\" r=\"46\"\/><circle cx=\"120\" cy=\"120\" r=\"69\"\/><circle cx=\"120\" cy=\"120\" r=\"92\"\/>\n\t\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t\t\t<line class=\"axis\" x1=\"120\" y1=\"120\" x2=\"120\" y2=\"28\"\/>\n\t\t\t\t\t\t\t\t\t<line class=\"axis\" x1=\"120\" y1=\"120\" x2=\"207\" y2=\"92\"\/>\n\t\t\t\t\t\t\t\t\t<line class=\"axis\" x1=\"120\" y1=\"120\" x2=\"174\" y2=\"194\"\/>\n\t\t\t\t\t\t\t\t\t<line class=\"axis\" x1=\"120\" y1=\"120\" x2=\"66\" y2=\"194\"\/>\n\t\t\t\t\t\t\t\t\t<line class=\"axis\" x1=\"120\" y1=\"120\" x2=\"33\" y2=\"92\"\/>\n\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t\t<text class=\"ns-cax-rc-label m\" x=\"120\" y=\"20\">Response Quality<\/text>\n\t\t\t\t\t\t\t\t<text class=\"ns-cax-rc-label r\" x=\"214\" y=\"90\">Dialog Quality<\/text>\n\t\t\t\t\t\t\t\t<text class=\"ns-cax-rc-label r\" x=\"180\" y=\"208\">User Interface<\/text>\n\t\t\t\t\t\t\t\t<text class=\"ns-cax-rc-label l\" x=\"60\" y=\"208\">Speed<\/text>\n\t\t\t\t\t\t\t\t<text class=\"ns-cax-rc-label l\" x=\"26\" y=\"90\">Business Value<\/text>\n\t\t\t\t\t\t\t\t<g class=\"ns-cax-rc-data\">\n\t\t\t\t\t\t\t\t\t<polygon points=\"120,41 200,94 161,177 77,180 48,97\"\/>\n\t\t\t\t\t\t\t\t\t<circle cx=\"120\" cy=\"41\" r=\"3.2\"\/><circle cx=\"200\" cy=\"94\" r=\"3.2\"\/><circle cx=\"161\" cy=\"177\" r=\"3.2\"\/><circle cx=\"77\" cy=\"180\" r=\"3.2\"\/><circle cx=\"48\" cy=\"97\" r=\"3.2\"\/>\n\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<div class=\"ns-cax-score-badge\"><b>4.2<\/b><span>Overall Score<\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"ns-cax-recs\">\n\t\t\t\t\t\t\t<h4>Recommendations<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Intent recognition<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Content Mapping<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Hallucination Control<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Completion<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/section>\n\n\t\t\t\t<section class=\"ns-cax-scene\" data-scene=\"5\"><div class=\"ns-cax-pad\">\n\t\t\t\t\t<div class=\"ns-cax-flow\">\n\t\t\t\t\t\t<div class=\"ns-cax-flow-inner\">\n\t\t\t\t\t\t\t<div class=\"ns-cax-flow-track\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-cax-flow-step ns-cax-float\" style=\"--d:0s\"><div class=\"ns-cax-flow-node\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><\/div><em>01<\/em><b>Walkthrough<\/b><p>Explain the score and the findings together<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-cax-flow-step ns-cax-float\" style=\"--d:.4s\"><div class=\"ns-cax-flow-node\"><svg viewBox=\"0 0 24 24\"><path d=\"M6 19V9M12 19V5M18 19v-7\"\/><\/svg><\/div><em>02<\/em><b>Prioritize<\/b><p>Rank the actions by impact and effort<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ns-cax-flow-step ns-cax-float\" style=\"--d:.8s\"><div class=\"ns-cax-flow-node\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/div><em>03<\/em><b>Decide<\/b><p>Agree next steps or a deeper follow-up<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/section>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ns-cax-detail\">\n\t\t\t\t<div class=\"ns-cax-detail-rail\" aria-hidden=\"true\"><\/div>\n\t\t\t\t<div class=\"ns-cax-detail-viewport\">\n\t\t\t\t\t\t\t\t\t<section class=\"ns-cax-panel ns-on\" data-panel=\"0\">\n\t\t\t\t\t\t<h4>Configure your audit<\/h4>\n\t\t\t\t\t\t<p>Select the options that fit for your situation:<\/p>\n\t\t\t\t\t\t<ul><li>Testing multiple languages<\/li><li>Bots with broad scope or access restrictions<\/li><li>Executive debriefing by 9senses<\/li><li>Use cases developed by us (recommended for an unbiased analysis)<\/li><\/ul>\n\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<section class=\"ns-cax-panel\" data-panel=\"1\">\n\t\t\t\t\t\t<h4>Briefing and access<\/h4>\n\t\t\t\t\t\t<p>We collect the context needed to test realistically: goals, target users, relevant topics, languages, exclusions, and logins or test access where required.<\/p>\n\t\t\t\t\t\t<ul><li>Goals and audience<\/li><li>Access and boundaries<\/li><li>No deep system handover<\/li><\/ul>\n\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<section class=\"ns-cax-panel\" data-panel=\"2\">\n\t\t\t\t\t\t<h4>Develop the use cases<\/h4>\n\t\t\t\t\t\t<p>Use cases either come from you or are designed by 9senses. Each route has clear advantages \u2014 and both end as one agreed, realistic test set.<\/p>\n\t\t\t\t\t\t<ul><li>Customer scenarios capture real priorities<\/li><li>9senses scenarios add the outside-in view<\/li><li>Merged into one set before testing<\/li><\/ul>\n\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<section class=\"ns-cax-panel\" data-panel=\"3\">\n\t\t\t\t\t\t<h4>Run the black-box audit<\/h4>\n\t\t\t\t\t\t<p>The agreed questions are asked from the user's side. We score answer quality, speed, interface behaviour and dialog quality, with a language check when selected.<\/p>\n\t\t\t\t\t\t<ul><li>Answer quality leads the score<\/li><li>Speed, interface and dialog quality<\/li><li>Observable behaviour only<\/li><\/ul>\n\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<section class=\"ns-cax-panel\" data-panel=\"4\">\n\t\t\t\t\t\t<h4>Report and recommendations<\/h4>\n\t\t\t\t\t\t<p>The findings become a compact report: a weighted score profile across every tested dimension, plus strengths, gaps and prioritized recommendations.<\/p>\n\t\t\t\t\t\t<ul><li>Weighted score profile<\/li><li>Strengths and gaps<\/li><li>Prioritized improvements<\/li><\/ul>\n\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<section class=\"ns-cax-panel\" data-panel=\"5\">\n\t\t\t\t\t\t<h4>Optional review session<\/h4>\n\t\t\t\t\t\t<p>9senses can walk through the findings with decision-makers, clarify implications and turn the audit into concrete next steps or a deeper follow-up.<\/p>\n\t\t\t\t\t\t<ul><li>Executive walkthrough<\/li><li>Clarify implications<\/li><li>Plan next steps<\/li><\/ul>\n\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_3 et_pb_row et_flex_row preset--group--divi-row--divi-box-shadow--default preset--group--divi-row--divi-sizing--h1k452m--default\">\n<div class=\"et_pb_column_4 et_pb_column et_flex_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_18_24 et_flex_column_18_24_tablet et_flex_column_24_24_phone et_flex_column_18_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\"><\/div>\n\n<div class=\"et_pb_column_5 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_6_24 et_flex_column_6_24_tablet et_flex_column_24_24_phone et_flex_column_6_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_code_3 et_pb_code et_pb_module preset--group--divi-code--divi-box-shadow--default\"><div class=\"et_pb_code_inner\"><span class=\"nsa-purchase-stack nsa-purchase-stack--button-only \"><button type=\"button\" class=\"nsa-purchase-button nsa-home-button \" data-nsa-open><span class=\"nsa-home-button__line nsa-home-button__line--title\">Buy your Audit<\/span><span class=\"nsa-home-button__line nsa-home-button__line--price\" data-nsa-price data-nsa-price-context=\"button\">from \u2014<\/span><span class=\"nsa-home-button__line nsa-home-button__line--tax\">excluding VAT<\/span><\/button><\/span><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_4 et_pb_row et_flex_row preset--group--divi-row--divi-box-shadow--default preset--group--divi-row--divi-sizing--h1k452m--default\">\n<div class=\"et_pb_column_6 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone et_flex_column_8_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-text--divi-box-shadow--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2>Level 1 Audit<\/h2>\n<p>An independent, external review of your chatbot's observable performance (black-box). No internal access to your technical environment required. Delivered within 5 business days.<\/p>\n<p><a href=\"#nsa-purchase\">\u2192 Click to purchase your audit<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_7 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone et_flex_column_8_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-text--divi-box-shadow--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2>Level 2 Audit<\/h2>\n<p>A tailored deep-dive analysis, e.g. reviewing technical architecture, retrieval systems, governance, compliance, and business value - take the next step if critical issues are identified in Level 1.<\/p>\n<p><a href=\"\/chatbot-audit\/#contact\">\u2192 Contact us to learn more\u00a0<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_8 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone et_flex_column_8_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_number_counter_0 et_pb_number_counter et_pb_bg_layout_light et_pb_text_align_center et_pb_with_title et_pb_module et_flex_module preset--group--divi-number-counter--divi-box-shadow--default\"><div class=\"percent\"><p><span class=\"percent-value\"><\/span><span class=\"percent-sign\"><\/span><\/p><\/div><h3 class=\"title\">Level 1 Audits Completed<\/h3><\/div>\n\n<div class=\"et_pb_row_5 et_pb_row et_pb_row_nested et_flex_row preset--group--divi-row--divi-box-shadow--default preset--group--divi-row--divi-sizing--h1k452m--default\">\n<div class=\"et_pb_column_9 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone et_flex_column_8_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_number_counter_1 et_pb_number_counter et_pb_bg_layout_light et_pb_text_align_center et_pb_with_title et_pb_module et_flex_module preset--group--divi-number-counter--divi-box-shadow--default\"><div class=\"percent\"><p><span class=\"percent-value\"><\/span><span class=\"percent-sign\"><\/span><\/p><\/div><h3 class=\"title\">Avg. Rating<\/h3><\/div>\n<\/div>\n\n<div class=\"et_pb_column_10 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone et_flex_column_8_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_number_counter_2 et_pb_number_counter et_pb_bg_layout_light et_pb_text_align_center et_pb_with_title et_pb_module et_flex_module preset--group--divi-number-counter--divi-box-shadow--default\"><div class=\"percent\"><p><span class=\"percent-value\"><\/span><span class=\"percent-sign\"><\/span><\/p><\/div><h3 class=\"title\">Lowest Rating<\/h3><\/div>\n<\/div>\n\n<div class=\"et_pb_column_11 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone et_flex_column_8_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_number_counter_3 et_pb_number_counter et_pb_bg_layout_light et_pb_text_align_center et_pb_with_title et_pb_module et_flex_module preset--group--divi-number-counter--divi-box-shadow--default\"><div class=\"percent\"><p><span class=\"percent-value\"><\/span><span class=\"percent-sign\"><\/span><\/p><\/div><h3 class=\"title\">Highest Rating<\/h3><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_6 et_pb_row et-vb-row--no-module et_flex_row preset--group--divi-row--divi-box-shadow--default preset--group--divi-row--divi-sizing--h1k452m--default\">\n<div class=\"et_pb_column_12 et_pb_column et_flex_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_16_24 et_flex_column_16_24_tablet et_flex_column_24_24_phone et_flex_column_16_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\"><\/div>\n\n<div class=\"et_pb_column_13 et_pb_column et-last-child et_flex_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone et_flex_column_8_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section preset--group--divi-section--divi-box-shadow--default preset--group--divi-section--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_row_7 et_pb_row et_flex_row preset--group--divi-row--divi-box-shadow--default preset--group--divi-row--divi-sizing--h1k452m--default\" id=\"faq\">\n<div class=\"et_pb_column_14 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\">\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-text--divi-box-shadow--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2>FAQs - Frequently Asked Questions<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_flex_module preset--group--divi-accordion--divi-box-shadow--default\">\n<div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">What is a Chatbot Audit?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p>A chatbot audit is a structured evaluation of a chatbot\u2019s behavior. It can be performed as a closed-box audit (Level 1) that only evaluates observable behavior, or as an open-box audit (Level 2) that evaluates value, structures, and behavior based on detailed insights.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">Why is a Chatbot Audit important?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p>Chatbots are often the first point of contact with prospects and customers and directly influence customer experience, brand perception, and operational efficiency. A Chatbot Audit identifies weaknesses before they create reputational or business risk. It provides a structured performance baseline and highlights optimization potential in containment, user guidance, and governance readiness.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">Who should consider a Chatbot Audit?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"1502\" data-end=\"1812\">Organizations using AI chatbots for customer service, sales, onboarding, support or internal employee guidance should consider a Chatbot Audit.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">What does the 9senses Level 1 Chatbot Audit include?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p>The Level 1 Chatbot Audit includes structured use case testing, hallucination stress scenarios, redirection behavior analysis, dialog flow observation, and (optionally) multilingual consistency checks.<\/p>\n<p>Performance is evaluated across response quality (50% weight), speed (20%), user interface (15%), and dialog quality (15%), resulting in a weighted overall performance score.<\/p>\n<p><a href=\"\/wp-content\/uploads\/2026\/02\/2026_02_17_Audit-Example-ENG.pdf\" target=\"_blank\" rel=\"noopener\">Click here to see a sample audit.<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">What methodology is used in the Level 1 Chatbot Audit?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p>The audit follows the 9senses AI Auditing Framework. It applies real-world functional testing, edge-case scenarios (e.g., ambiguous or invalid inputs), hallucination stress tests, and consistency checks.<\/p>\n<p>Each dimension is scored on a standardized 1\u20135 scale and aggregated into an overall performance index to ensure comparability and objectivity.<\/p>\n<p><a href=\"\/wp-content\/uploads\/2026\/02\/2026_02_17_Audit-Example-ENG.pdf\" target=\"_blank\" rel=\"noopener\">Please click here to see a sample report with a methodology explanation.<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_5 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">How does the Chatbot Audit detect hallucinations?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p>Hallucinations, the creation of invalid or invented content, poses a serious reputation and compliance risk. The audit includes targeted hallucination stress testing.<\/p>\n<p>We deliberately introduce invalid references, misspellings, and ambiguous prompts to assess whether the chatbot fabricates information or requests clarification. The evaluation examines entity validation, grounding behavior, and escalation logic.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_6 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">Does the Chatbot Audit assess compliance (EU AI Act, GDPR)?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p>Level 1 includes a preliminary external review of observable compliance and transparency indicators (AI disclosure, GDPR-relevant UI elements, accessibility).<\/p>\n<p>A full regulatory and governance analysis - including documentation and architecture review - could be part of a tailored Level 2 Chatbot Audit.<\/p>\n<p class=\"not-prose mt-0! mb-0! flex-auto truncate\">\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_7 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">Is the Level 1 Chatbot Audit a technical review?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p>No. The Level 1 Chatbot Audit is a behavioral (black-box) evaluation. It assesses publicly observable system behavior from a user and governance perspective without reviewing internal architecture, training data, retrieval systems, or security infrastructure.<\/p>\n<p>Some technical assumptions that can be inferred from observed behavior will be shared. Technical deep dives can be included in tailored Level 2 Audits.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_8 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">What information is required to conduct a Chatbot Audit?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"4233\" data-end=\"4511\">For Level 1, we primarily require access to the live chatbot interface and a briefing on usage context (e.g., intended business objectives, target audience, supported languages). No internal system documentation or technical configuration access is required for the behavioral audit.<\/p>\n<p data-start=\"4233\" data-end=\"4511\">If you do not book the Use Case Creation option, we will provide you with access to a form to enter your own use cases. If you select the Use Case Option, we will define use cases based on your basic briefing and send them to you for review before executing the audit.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_9 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">How long does a Chatbot Audit take?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"4562\" data-end=\"4793\">The Level 1 Chatbot Audit is completed within five business days after we have received your briefing and (if required) access information.<\/p>\n<p data-start=\"4562\" data-end=\"4793\">Should you have booked the Use Case Creation Option, please allow for 2 additional business days for the delivery of our use case suggestions.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_10 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">How do you ensure confidentiality?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"4562\" data-end=\"4793\">All audit work and deliverables are handled under confidentiality. Reports and findings are shared only with the customer. Numeric audit results are used for best-in-class benchmarking.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_11 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">What Chatbot Audit options can I book?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"194\" data-end=\"373\">The <strong data-start=\"198\" data-end=\"231\">9senses Level 1 Chatbot Audit<\/strong> can be tailored to your chatbot\u2019s setup and business context. In addition to the core behavioral audit, you can select the following options:<\/p>\n<ul data-start=\"375\" data-end=\"1427\">\n<li data-start=\"375\" data-end=\"616\">\n<p data-start=\"377\" data-end=\"616\"><strong data-start=\"377\" data-end=\"398\">Use Case Creation<\/strong><br data-start=\"398\" data-end=\"401\" \/>In the basic version, we will ask you to define use cases internally. If you select this option, we define 3\u20135 realistic, business-relevant test scenarios aligned with your customer journeys (e.g., service booking, product comparison, account support). Select this option if you do not yet have structured evaluation cases.<\/p>\n<\/li>\n<li data-start=\"618\" data-end=\"842\">\n<p data-start=\"620\" data-end=\"842\"><strong data-start=\"620\" data-end=\"646\">Open Search Bot Review<\/strong><br data-start=\"646\" data-end=\"649\" \/>This is needed if your chatbot retrieves information from external websites or search engines. This option evaluates source consistency, grounding behavior, and increased hallucination exposure.<\/p>\n<\/li>\n<li data-start=\"844\" data-end=\"1058\">\n<p data-start=\"846\" data-end=\"1058\"><strong data-start=\"846\" data-end=\"883\">Internal \/ Login-Based Bot Review<\/strong><br data-start=\"883\" data-end=\"886\" \/>For chatbots accessible only behind login (e.g., customer portals or employee systems). This ensures evaluation within authenticated environments and role-specific flows.<\/p>\n<\/li>\n<li data-start=\"1060\" data-end=\"1245\">\n<p data-start=\"1062\" data-end=\"1245\"><strong data-start=\"1062\" data-end=\"1100\">Translation &amp; Multilingual Testing<\/strong><br data-start=\"1100\" data-end=\"1103\" \/>Includes structured verification of one additional language, focusing on consistency, language switching behavior, and translation accuracy.<\/p>\n<\/li>\n<li data-start=\"1247\" data-end=\"1427\">\n<p data-start=\"1249\" data-end=\"1427\"><strong data-start=\"1249\" data-end=\"1271\">Executive Briefing<\/strong><br data-start=\"1271\" data-end=\"1274\" \/>A structured management-level walkthrough of findings. We translate audit results into decision priorities, risk implications, and concrete next steps.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1429\" data-end=\"1555\">These options allow you to adapt the Chatbot Audit to your technical architecture, risk exposure, and governance requirements.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_12 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">What is the difference between Level 1 and Level 2 Chatbot Audits?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p>Level 1 is an external behavioral audit focused on user-facing performance and experience.<\/p>\n<p>Level 2 is an open-book analysis tailored to your needs or concerns. For example, it could concern your bot's technical architecture, retrieval systems (RAG), governance, compliance, risk management, and business value modeling.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_13 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">When should I consider a Level 2 Chatbot Audit?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p>A Level 2 Audit should be considered when the chatbot performs below 3.5 in answer or dialog quality and is prominently visible on your website.<\/p>\n<p>Equally, a Level 2 audit is warranted if the bot has an important role in a closed user group context (e.g. customers or employees) with associated business risk.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_14 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module preset--group--divi-accordion-item--divi-box-shadow--default\"><h3 class=\"et_pb_toggle_title\">Can you audit LLM-based or ChatGPT-based chatbots?<\/h3><div class=\"et_pb_toggle_content et_flex_module\"><p>Yes. The 9senses Chatbot Audit framework applies to rule-based bots, retrieval-augmented generation (RAG) systems, and large language model-based assistants. The methodology focuses on observable performance, containment behavior, hallucination risk, and governance readiness rather than the technical foundation.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"et_pb_section_2 et_pb_section et_pb_section--fixed et_section_regular et_flex_section et-interaction-target-j4q7ilznj7 et_pb_toc_list_excluded preset--group--divi-section--divi-box-shadow--default preset--group--divi-section--divi-sizing--hsj9uxo--default\" data-interaction-target=\"j4q7ilznj7\" id=\"eliza_popup\"><div class=\"et_pb_row_8 et_pb_row et_flex_row preset--group--divi-row--divi-box-shadow--default preset--group--divi-row--divi-sizing--h1k452m--default\"><div class=\"et_pb_column_15 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_16_24 et_flex_column_16_24_tablet et_flex_column_24_24_phone et_flex_column_16_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\"><div class=\"et_pb_heading_0 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-box-shadow--default\"><div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_header\">Talk to Eliza<\/h1><\/div><\/div><div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-text--divi-box-shadow--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p>This is a faithful representation of the 1966 Eliza version created by Joseph Weizenbaum. It was reproduced by <a href=\"https:\/\/github.com\/anthay\/ELIZA\" target=\"_blank\" rel=\"noopener\" title=\"Source Code\">Anthony Hay in C++<\/a> based on the original 1965 code and ubpdated by behavior transcripts of the final version.<\/p>\n<\/div><\/div><div class=\"et_pb_code_4 et_pb_code et_pb_module preset--group--divi-code--divi-box-shadow--default\"><div class=\"et_pb_code_inner\"><div class=\"eliza1966-lazy\" data-eliza1966-src=\"https:\/\/www.9senses.ai\/de\/?eliza1966_fragment=1&theme=green&punctuation=modern&layout=1966\"><div class=\"eliza1966-lazy-loading\">Loading ELIZA\u2026<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_16 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone et_flex_column_8_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\"><div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-text--divi-box-shadow--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p>Note: The paper version emulates Joseph Weizenbaum's original 1966 ELIZA as it ran on the CTSS time-sharing system (IBM 7094) at MIT, accessed via an IBM Selectric-based hardcopy terminal. On CTSS the question mark served as the line-delete (line-kill) control character, so it could not appear in typed input \u2014 and the DOCTOR script accordingly produced no question marks. They are therefore suppressed here, on both sides of the conversation. The green \"terminal\" version enables question marks instead; it represents a glowing CRT display of a kind that did not exist for ELIZA in 1966 and evokes a later era of computing.<\/p>\n<\/div><\/div><div class=\"et_pb_icon_0 et_pb_icon et_pb_module et_flex_module preset--group--divi-icon--divi-box-shadow--default\" data-interaction-trigger=\"h67t95bz93\"><span class=\"et_pb_icon_wrap\"><span class=\"et-pb-icon\">M<\/span><\/span><\/div><\/div><\/div><\/div><div class=\"et_pb_section_3 et_pb_section et_pb_section--fixed et_section_regular et_flex_section et-interaction-target-9rih6tog66 et_pb_toc_list_excluded preset--group--divi-section--divi-box-shadow--default preset--group--divi-section--divi-sizing--hsj9uxo--default\" data-interaction-target=\"9rih6tog66\" id=\"deepblue_popup\"><div class=\"et_pb_row_9 et_pb_row et_flex_row preset--group--divi-row--divi-box-shadow--default preset--group--divi-row--divi-sizing--h1k452m--default\"><div class=\"et_pb_column_17 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide preset--group--divi-column--divi-box-shadow--default preset--group--divi-column--divi-sizing--hsj9uxo--default\"><div class=\"et_pb_heading_1 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-box-shadow--default\"><div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_header\">Play Chess like 1997 (Deep Blue Style)<\/h1><\/div><\/div><div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-text--divi-box-shadow--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p>Here's our simulation of Deep Blue. You can play against Stockfish (able to run on a laptop today with similar strength compared to Deep Blue). <strong>Bonus<\/strong>:: you can replay the legendary 1997 rematch where Deep Blue won against Garry Kasparov.<\/p>\n<\/div><\/div><div class=\"et_pb_code_5 et_pb_code et_pb_module preset--group--divi-code--divi-box-shadow--default\"><div class=\"et_pb_code_inner\"><div class=\"dbc-lazy-fragment\" id=\"dbc_lazy_2cgagn\" data-dbc-fragment-src=\"https:\/\/www.9senses.ai\/de\/?dbc_fragment=1&skill=20&movetime=2000&play_as=white&strength=max&mode=play\"><div class=\"dbc-lazy-loading\">Loading Deep Blue\u2026<\/div><\/div><\/div><\/div><div class=\"et_pb_icon_1 et_pb_icon et-interaction-target-ynpv13xer1 et_pb_module et_flex_module preset--group--divi-icon--divi-box-shadow--default\" data-interaction-trigger=\"9x1hz2zbe6\" data-interaction-target=\"ynpv13xer1\"><span class=\"et_pb_icon_wrap\"><span class=\"et-pb-icon\">M<\/span><\/span><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>The 9senses Chatbot Audit evaluates the performance of your chatbot from a user perspective.<\/p>","protected":false},"author":1,"featured_media":225723,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-225610","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages\/225610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/comments?post=225610"}],"version-history":[{"count":25,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages\/225610\/revisions"}],"predecessor-version":[{"id":225886,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages\/225610\/revisions\/225886"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/media\/225723"}],"wp:attachment":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/media?parent=225610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}