{"id":225610,"date":"2026-06-18T17:17:32","date_gmt":"2026-06-18T17:17:32","guid":{"rendered":"https:\/\/www.9senses.ai\/?page_id=225610"},"modified":"2026-08-27T12:24:17","modified_gmt":"2026-08-27T12:24:17","slug":"genai-audit","status":"publish","type":"page","link":"https:\/\/www.9senses.ai\/de\/genai-audit\/","title":{"rendered":"9senses Generative AI Audit"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row ns-hdr\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ns-eyebrow\"><div class=\"et_pb_text_inner\"><p>How is your GenAI application doing?<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_1 et_pb_row et_flex_row ns-hdr\">\n<div class=\"et_pb_column_1 et_pb_column et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_post_title_0 et_pb_post_title et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_title_container\"><h1 class=\"entry-title\">9senses Generative AI Audit<\/h1><\/div><\/div>\n\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>We have all come across Generative AI applications designed to help us \u2013 from customer-facing chatbots and internal knowledge assistants to retrieval systems, summarization tools and Copilot implementations. They seem to be everywhere by now.<\/p>\n<p>Sometimes they work surprisingly well by delivering useful answers or results within a few seconds and saving us from spending half an hour in a call center queue, navigating tons of subpages, or manually searching through information.<\/p>\n<p>On the other hand, we are often stuck with an AI application that does not understand what we want, returns irrelevant or unreliable results, and leaves us feeling that we have wasted valuable time on a solution that could not care less about our problems.<\/p>\n<p>This is why 9senses created its GenAI Audit. Our Level 1 GenAI Audit is a standardized assessment tool to measure the performance of your GenAI application and compare it with best-in-class applications. Using a carefully developed and tested methodology within the 9senses GenAI Audit Framework, we review your application, assess its performance, and identify where it can be improved.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_2 et_pb_column et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tabletWide\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"ns-vmap-editor-note\" style=\"position:relative;width:100%;overflow:hidden;aspect-ratio:5\/4;max-height:230px;\"><div style=\"position:absolute;inset:0;display:flex;align-items:center;justify-content:center;pointer-events:none\"><div style=\"padding:10px 12px;border:1px dashed rgba(170,180,205,.55);border-radius:6px;color:#8a93a6;font:600 12px\/1.4 sans-serif;background:rgba(8,13,25,.46)\"><div style=\"margin-bottom:6px\">Vector map \u2014 small<\/div><code style=\"display:inline-block;padding:3px 6px;border-radius:4px;background:rgba(127,140,170,.12);color:inherit\"><div class=\"ns-vmap-editor-note\" style=\"position:relative;width:100%;overflow:hidden;aspect-ratio:5\/4;max-height:230px;\"><div style=\"position:absolute;inset:0;display:flex;align-items:center;justify-content:center;pointer-events:none\"><div style=\"padding:10px 12px;border:1px dashed rgba(170,180,205,.55);border-radius:6px;color:#8a93a6;font:600 12px\/1.4 sans-serif;background:rgba(8,13,25,.46)\"><div style=\"margin-bottom:6px\">Vector map \u2014 small<\/div><code style=\"display:inline-block;padding:3px 6px;border-radius:4px;background:rgba(127,140,170,.12);color:inherit\">[ninesenses_vectormap #3]<\/code><div style=\"margin-top:6px;font-weight:400\">Max height: 230px. Preview on the live page.<\/div><\/div><\/div><\/div><\/code><div style=\"margin-top:6px;font-weight:400\">Max height: 230px. Preview on the live page.<\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"et_pb_image_0 et_pb_image et_pb_module et_flex_module\"><a href=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/02\/2026_02_17_Audit-Example-ENG.pdf\" target=\"_blank\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/06\/radar-chart-300x279.png\" title=\"radar chart\" width=\"300\" height=\"279\" srcset=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/06\/radar-chart-300x279.png 300w, https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/06\/radar-chart-13x12.png 13w, https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/06\/radar-chart.png 380w\" sizes=\"(max-width: 300px) 100vw, 300px\" class=\"wp-image-225692\" \/><\/span><\/a><\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><a href=\"\/wp-content\/uploads\/2026\/02\/2026_02_17_Audit-Example-ENG.pdf\" target=\"_blank\" rel=\"noopener\">View a sample Level 1 audit and methodology<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><span class=\"nsa-purchase-stack nsa-purchase-stack--button-only \"><button type=\"button\" class=\"ns-btn nsa-purchase-button nsa-home-button \" data-nsa-open><span class=\"nsa-home-button__line nsa-home-button__line--title\">Book your audit<\/span><span class=\"nsa-home-button__line nsa-home-button__line--price\" data-nsa-price data-nsa-price-context=\"button\"><span class=\"nsa-home-button__price-prefix\">from<\/span> <span class=\"nsa-home-button__price-amount trp-no-translate notranslate\" data-no-translation data-nsa-price-amount>\u2014<\/span><\/span><span class=\"nsa-home-button__line nsa-home-button__line--tax\">excluding VAT<\/span><\/button><\/span><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_2 et_pb_row et_flex_row ns-aixrow ns-widget\">\n<div class=\"et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide ns-emboss ns-aixblock\">\n<div class=\"et_pb_code_2 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\">\t<div id=\"ns-aix-audit-1\" class=\"ns-aix ns-aix-audit ns-aix-horizontal\" data-topic=\"audit\" data-layout=\"horizontal\" data-step=\"0\" data-interval=\"6800\" data-autoplay=\"1\" role=\"region\" aria-label=\"So funktioniert der GenAI Audit\" style=\"--ns-aix-accent:#58a7f9;--ns-aix-secondary:#2b6cb0\">\n\t\t<header class=\"ns-aix-head ns-aix-audit-head\">\n\t\t\t\t\t\t<h3 class=\"ns-aix-title\">So funktioniert der GenAI Audit<\/h3>\n\t\t\t\t\t<\/header>\n\t\t<div class=\"ns-aix-audit-navwrap\">\n\t\t\t<ol class=\"ns-aix-audit-steps\" role=\"tablist\" aria-label=\"Phasen des GenAI Audits\">\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-audit-1-tab-0\" type=\"button\" class=\"ns-aix-audit-step ns-on\" data-step=\"0\" role=\"tab\" aria-selected=\"true\" aria-controls=\"ns-aix-audit-1-panel-0\" tabindex=\"0\">\n\t\t\t\t\t<span class=\"ns-aix-audit-step-num\">01<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-label\">Configure<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 7h10M17 7h3M7 7a2 2 0 1 0 0 .01M4 12h4M11 12h9M14 12a2 2 0 1 0 0 .01M4 17h12M19 17h1M16 17a2 2 0 1 0 0 .01\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-audit-1-tab-1\" type=\"button\" class=\"ns-aix-audit-step\" data-step=\"1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"ns-aix-audit-1-panel-1\" tabindex=\"-1\">\n\t\t\t\t\t<span class=\"ns-aix-audit-step-num\">02<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-label\">Briefing<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v12H9l-4 4V4Z\"\/><path d=\"M8 8h8M8 12h8\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-audit-1-tab-2\" type=\"button\" class=\"ns-aix-audit-step\" data-step=\"2\" role=\"tab\" aria-selected=\"false\" aria-controls=\"ns-aix-audit-1-panel-2\" tabindex=\"-1\">\n\t\t\t\t\t<span class=\"ns-aix-audit-step-num\">03<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-label\">Anwendungsfallentwicklung<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 4v5M6 14h5v5H6zM13 14h5v5h-5zM9 9h6v5H9z\"\/><path d=\"M12 9v5M9 14h6\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-audit-1-tab-3\" type=\"button\" class=\"ns-aix-audit-step\" data-step=\"3\" role=\"tab\" aria-selected=\"false\" aria-controls=\"ns-aix-audit-1-panel-3\" tabindex=\"-1\">\n\t\t\t\t\t<span class=\"ns-aix-audit-step-num\">04<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-label\">Audit<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"7\"\/><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-audit-1-tab-4\" type=\"button\" class=\"ns-aix-audit-step\" data-step=\"4\" role=\"tab\" aria-selected=\"false\" aria-controls=\"ns-aix-audit-1-panel-4\" tabindex=\"-1\">\n\t\t\t\t\t<span class=\"ns-aix-audit-step-num\">05<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-label\">Bericht &amp; Empfehlungen<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M9 9h2v6H9zM13 12h2v3h-2zM9 6h6\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t\t<li role=\"presentation\"><button id=\"ns-aix-audit-1-tab-5\" type=\"button\" class=\"ns-aix-audit-step\" data-step=\"5\" role=\"tab\" aria-selected=\"false\" aria-controls=\"ns-aix-audit-1-panel-5\" tabindex=\"-1\">\n\t\t\t\t\t<span class=\"ns-aix-audit-step-num\">06<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-label\">Optionales Review<\/span>\n\t\t\t\t\t<span class=\"ns-aix-audit-step-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><circle cx=\"9\" cy=\"10\" r=\"3\"\/><circle cx=\"16\" cy=\"10\" r=\"2.5\"\/><path d=\"M4 19c0-3 3-5 5-5s5 2 5 5M13 19c.2-2.2 2.1-4 4.5-4 1.1 0 2.2.4 3 1.1\"\/><\/svg><\/span>\n\t\t\t\t<\/button><\/li>\n\t\t\t\t\t\t<\/ol>\n\t\t<\/div>\n\t\t<div class=\"ns-aix-audit-progress\" aria-hidden=\"true\"><span><\/span><\/div>\n\t\t<div class=\"ns-aix-audit-body\">\n\t\t\t<div class=\"ns-aix-audit-stage\" aria-label=\"Animierter Ablauf des GenAI Audits\">\n\t\t\t\t<canvas class=\"ns-aix-audit-canvas\" aria-hidden=\"true\"><\/canvas>\n\t\t\t\t<section class=\"ns-aix-audit-scene ns-on\" data-scene=\"0\" aria-hidden=\"false\"><div class=\"ns-aix-audit-pad\">\n\t\t\t\t\t<div class=\"ns-aix-audit-config\">\n\t\t\t\t\t\t<div class=\"ns-aix-audit-config-side\">\n\t\t\t\t\t\t\t<div class=\"ns-aix-audit-card ns-aix-audit-float\" style=\"--d:0s\"><span class=\"ns-aix-audit-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M7 3h7l4 4v14H7z\"\/><path d=\"M14 3v5h5M9 12h6M9 16h6\"\/><\/svg><\/span><strong>Anwendungsfallerstellung<\/strong><span class=\"ns-aix-audit-card-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><\/div><div class=\"ns-aix-audit-card ns-aix-audit-float\" style=\"--d:0.35s\"><span class=\"ns-aix-audit-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"6\"\/><path d=\"M20 20l-4.2-4.2\"\/><\/svg><\/span><strong>Offene Internetsuche<\/strong><span class=\"ns-aix-audit-card-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><\/div><div class=\"ns-aix-audit-card ns-aix-audit-float\" style=\"--d:0.7s\"><span class=\"ns-aix-audit-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M7 11V8a5 5 0 0 1 10 0v3\"\/><path d=\"M6 11h12v9H6z\"\/><path d=\"M12 15v2\"\/><\/svg><\/span><strong>Login-gesch\u00fctzter Zugriff<\/strong><span class=\"ns-aix-audit-card-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"ns-aix-audit-hub\"><div class=\"ns-aix-audit-hub-head\"><span>GenAI Audit<\/span><em><\/em><em><\/em><em><\/em><\/div><div class=\"ns-aix-audit-hub-title\">Audit-Umfang<\/div><div class=\"ns-aix-audit-radar\"><i><\/i><i><\/i><i><\/i><b><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><circle cx=\"9\" cy=\"11\" r=\"1\"\/><circle cx=\"12\" cy=\"11\" r=\"1\"\/><circle cx=\"15\" cy=\"11\" r=\"1\"\/><\/svg><\/b><\/div><\/div>\n\t\t\t\t\t\t<div class=\"ns-aix-audit-config-side\">\n\t\t\t\t\t\t\t<div class=\"ns-aix-audit-card ns-aix-audit-float\" style=\"--d:0.2s\"><span class=\"ns-aix-audit-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 8h8M4 8a2 2 0 1 0 0 .01M16 8h4M14 8a2 2 0 1 0 0 .01M4 16h4M11 16h9M9 16a2 2 0 1 0 0 .01\"\/><\/svg><\/span><strong>Varianztests<\/strong><span class=\"ns-aix-audit-card-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><\/div><div class=\"ns-aix-audit-card ns-aix-audit-float\" style=\"--d:0.55s\"><span class=\"ns-aix-audit-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M3 12h18M12 3a14 14 0 0 1 0 18M12 3a14 14 0 0 0 0 18\"\/><\/svg><\/span><strong>\u00dcbersetzungstest<\/strong><span class=\"ns-aix-audit-card-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><\/div><div class=\"ns-aix-audit-card ns-aix-audit-float\" style=\"--d:0.9s\"><span class=\"ns-aix-audit-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"8\" r=\"3\"\/><path d=\"M5 20c0-4 3.5-6 7-6s7 2 7 6\"\/><\/svg><\/span><strong>Executive Briefing<\/strong><span class=\"ns-aix-audit-card-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/span><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"ns-aix-audit-chip\"><span><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 2\"\/><\/svg>Delivery time: 5 workdays<\/span><\/div>\n\t\t\t\t<\/div><\/section>\n\t\t\t\t<section class=\"ns-aix-audit-scene\" data-scene=\"1\" aria-hidden=\"true\"><div class=\"ns-aix-audit-pad\"><div class=\"ns-aix-audit-brief\"><div class=\"ns-aix-audit-stack\"><div class=\"ns-aix-audit-card ns-aix-audit-float\" style=\"--d:0s\"><span class=\"ns-aix-audit-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M6 20V4\"\/><path d=\"M7 5h10l-2 3 2 3H7\"\/><\/svg><\/span><strong>Ziele<\/strong><\/div><div class=\"ns-aix-audit-card ns-aix-audit-float\" style=\"--d:0.3s\"><span class=\"ns-aix-audit-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"8\" r=\"3\"\/><path d=\"M5 20c0-4 3.5-6 7-6s7 2 7 6\"\/><\/svg><\/span><strong>Zielgruppen<\/strong><\/div><div class=\"ns-aix-audit-card ns-aix-audit-float\" style=\"--d:0.6s\"><span class=\"ns-aix-audit-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M7 11V8a5 5 0 0 1 10 0v3\"\/><path d=\"M6 11h12v9H6z\"\/><path d=\"M12 15v2\"\/><\/svg><\/span><strong>Access credentials<\/strong><\/div><div class=\"ns-aix-audit-card ns-aix-audit-float\" style=\"--d:0.9s\"><span class=\"ns-aix-audit-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M3 12h18M12 3a14 14 0 0 1 0 18M12 3a14 14 0 0 0 0 18\"\/><\/svg><\/span><strong>Sprachen und Umfang<\/strong><\/div><\/div><div class=\"ns-aix-audit-target ns-aix-audit-float\"><span><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v12H9l-4 4V4Z\"\/><path d=\"M8 8h8M8 12h8\"\/><\/svg><\/span><b>Audit-bereiter Kontext<\/b><\/div><\/div><\/div><\/section>\n\t\t\t\t<section class=\"ns-aix-audit-scene\" data-scene=\"2\" aria-hidden=\"true\"><div class=\"ns-aix-audit-pad\"><div class=\"ns-aix-audit-ucd\"><div class=\"ns-aix-audit-source ns-aix-audit-float\"><div class=\"ns-aix-audit-source-head\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 20V9l8-5 8 5v11\"\/><path d=\"M9 20v-6h6v6\"\/><\/svg>Use cases delivered by you<\/div><small>Sie liefern die Szenarien<\/small><ul><li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Bildet reale interne Priorit\u00e4ten ab<\/li><li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Basiert auf bekannten Problempunkten<\/li><li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Schnell bereitzustellen<\/li><\/ul><\/div><div class=\"ns-aix-audit-source ns-aix-audit-float ns-success\"><div class=\"ns-aix-audit-source-head\"><svg viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"6\"\/><path d=\"M20 20l-4.2-4.2\"\/><\/svg>Anwendungsf\u00e4lle von 9senses<\/div><small>Wir entwickeln die Szenarien<\/small><ul><li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Neutrale Outside-in-Perspektive<\/li><li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Realistische Formulierungen von Endnutzenden<\/li><li><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>Deckt m\u00f6gliche blinde Flecken auf<\/li><\/ul><\/div><\/div><div class=\"ns-aix-audit-merge\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg>A defined and agreed test set<\/div><\/div><\/section>\n\t\t\t\t<section class=\"ns-aix-audit-scene\" data-scene=\"3\" aria-hidden=\"true\"><div class=\"ns-aix-audit-pad\"><div class=\"ns-aix-audit-audit\"><div class=\"ns-aix-audit-msgs\"><div class=\"ns-aix-audit-msg ns-aix-audit-float\" style=\"--d:0s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><b>Wie sind Ihre \u00d6ffnungszeiten?<\/b><\/div><div class=\"ns-aix-audit-msg ns-aix-audit-float\" style=\"--d:0.3s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><b>Ich m\u00f6chte meine Bestellung stornieren.<\/b><\/div><div class=\"ns-aix-audit-msg ns-aix-audit-float\" style=\"--d:0.6s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><b>Liefern Sie nach \u00d6sterreich?<\/b><\/div><div class=\"ns-aix-audit-msg ns-aix-audit-float\" style=\"--d:0.9s\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><b>\u00bfPuedo pagar con factura?<\/b><em>ES<\/em><\/div><\/div><div class=\"ns-aix-audit-probe\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"7\"\/><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3\"\/><\/svg><b>Tested from a user perspective<\/b><small>Gleiche Testf\u00e4lle, reales System<\/small><\/div><div class=\"ns-aix-audit-metrics\"><span><b>50%<\/b>Antwortqualit\u00e4t<\/span><span><b>20%<\/b>Geschwindigkeit<\/span><span><b>15%<\/b>Oberfl\u00e4che<\/span><span><b>15%<\/b>Dialog<\/span><\/div><\/div><\/div><\/section>\n\t\t\t\t\t\t\t\t<section class=\"ns-aix-audit-scene\" data-scene=\"4\" aria-hidden=\"true\"><div class=\"ns-aix-audit-pad\"><div class=\"ns-aix-audit-report\"><div class=\"ns-aix-audit-radarwrap\"><svg class=\"ns-aix-audit-radarchart\" viewBox=\"-52 -8 344 256\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><g class=\"ns-aix-audit-rc-grid\"><g class=\"ns-aix-audit-rc-rings\"><circle cx=\"120\" cy=\"120\" r=\"23\"\/><circle cx=\"120\" cy=\"120\" r=\"46\"\/><circle cx=\"120\" cy=\"120\" r=\"69\"\/><circle cx=\"120\" cy=\"120\" r=\"92\"\/><\/g><line x1=\"120\" y1=\"120\" x2=\"120\" y2=\"28\"\/><line x1=\"120\" y1=\"120\" x2=\"207\" y2=\"92\"\/><line x1=\"120\" y1=\"120\" x2=\"174\" y2=\"194\"\/><line x1=\"120\" y1=\"120\" x2=\"66\" y2=\"194\"\/><line x1=\"120\" y1=\"120\" x2=\"33\" y2=\"92\"\/><\/g><text class=\"m\" x=\"120\" y=\"20\">Response Quality<\/text><text class=\"r\" x=\"214\" y=\"90\">Dialog Quality<\/text><text class=\"r\" x=\"180\" y=\"208\">User Interface<\/text><text class=\"l\" x=\"60\" y=\"208\">Speed<\/text><text class=\"l\" x=\"26\" y=\"90\">Business Value<\/text><g class=\"ns-aix-audit-rc-data\"><polygon points=\"120,41 200,94 161,177 77,180 48,97\"\/><circle cx=\"120\" cy=\"41\" r=\"3.2\"\/><circle cx=\"200\" cy=\"94\" r=\"3.2\"\/><circle cx=\"161\" cy=\"177\" r=\"3.2\"\/><circle cx=\"77\" cy=\"180\" r=\"3.2\"\/><circle cx=\"48\" cy=\"97\" r=\"3.2\"\/><\/g><\/svg><div class=\"ns-aix-audit-score\"><b>4.2<\/b><span>Overall Score<\/span><\/div><\/div><div class=\"ns-aix-audit-recs\"><h4>Empfehlungen<\/h4><span>Intent recognition<\/span><span>Content Mapping<\/span><span>Hallucination Control<\/span><span>Completion<\/span><\/div><\/div><\/div><\/section>\n\t\t\t\t<section class=\"ns-aix-audit-scene\" data-scene=\"5\" aria-hidden=\"true\"><div class=\"ns-aix-audit-pad\"><div class=\"ns-aix-audit-review\"><div class=\"ns-aix-audit-review-track\"><\/div><div class=\"ns-aix-audit-review-step\"><div class=\"ns-aix-audit-review-node\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v10H8l-4 4V6Z\"\/><\/svg><\/div><em>01<\/em><b>Walkthrough<\/b><p>Score und Ergebnisse gemeinsam erl\u00e4utern<\/p><\/div><div class=\"ns-aix-audit-review-step\"><div class=\"ns-aix-audit-review-node\"><svg viewBox=\"0 0 24 24\"><path d=\"M6 19V9M12 19V5M18 19v-7\"\/><\/svg><\/div><em>02<\/em><b>Priorisieren<\/b><p>Ma\u00dfnahmen nach Wirkung und Aufwand ordnen<\/p><\/div><div class=\"ns-aix-audit-review-step\"><div class=\"ns-aix-audit-review-node\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12.5 10 17l9-10\"\/><\/svg><\/div><em>03<\/em><b>Entscheiden<\/b><p>N\u00e4chste Schritte oder eine vertiefte Folgema\u00dfnahme vereinbaren<\/p><\/div><\/div><\/div><\/section>\n\t\t\t<\/div>\n\t\t\t<div class=\"ns-aix-audit-detail\"><div class=\"ns-aix-audit-detail-rail\" aria-hidden=\"true\"><\/div><div class=\"ns-aix-audit-detail-viewport\">\n\t\t\t<section id=\"ns-aix-audit-1-panel-0\" class=\"ns-aix-audit-panel ns-on\" data-panel=\"0\" role=\"tabpanel\" aria-labelledby=\"ns-aix-audit-1-tab-0\" aria-hidden=\"false\"><h4><span>01<\/span>Configure your audit<\/h4><p>Select the options that fit for your situation:<\/p><ul><li>Use cases developed by us (recommended)<\/li><li>Bots with broad scope or access restrictions<\/li><li>Variance testing (multiple turns and varied wording)<\/li><li>Testing multiple languages<\/li><li>Executive debriefing by 9senses<\/li><\/ul><\/section><section id=\"ns-aix-audit-1-panel-1\" class=\"ns-aix-audit-panel\" data-panel=\"1\" role=\"tabpanel\" aria-labelledby=\"ns-aix-audit-1-tab-1\" aria-hidden=\"true\"><h4><span>02<\/span>Briefing und Zugang<\/h4><p>Wir erfassen den Kontext f\u00fcr realistische Tests: Ziele, Zielgruppen, relevante Themen, Sprachen, Ausschl\u00fcsse sowie bei Bedarf Logins oder Testzug\u00e4nge.<\/p><ul><li>Ziele und Zielgruppen<\/li><li>Zug\u00e4nge und Grenzen<\/li><li>Kein Zugriff auf die technische Architektur<\/li><\/ul><\/section><section id=\"ns-aix-audit-1-panel-2\" class=\"ns-aix-audit-panel\" data-panel=\"2\" role=\"tabpanel\" aria-labelledby=\"ns-aix-audit-1-tab-2\" aria-hidden=\"true\"><h4><span>03<\/span>Anwendungsf\u00e4lle entwickeln<\/h4><p>Die Use Cases stammen entweder von Ihnen oder werden von 9senses entwickelt. Beide Wege haben klare Vorteile \u2013 und f\u00fchren zu einem gemeinsamen, realistischen Testset.<\/p><ul><li>Kundenszenarien bilden reale Priorit\u00e4ten ab<\/li><li>9senses-Szenarien erg\u00e4nzen die Outside-in-Sicht<\/li><li>Vor dem Test zu einem Set zusammengef\u00fchrt<\/li><\/ul><\/section><section id=\"ns-aix-audit-1-panel-3\" class=\"ns-aix-audit-panel\" data-panel=\"3\" role=\"tabpanel\" aria-labelledby=\"ns-aix-audit-1-tab-3\" aria-hidden=\"true\"><h4><span>04<\/span>Black-Box-Audit durchf\u00fchren<\/h4><p>Die abgestimmten Testf\u00e4lle werden aus Sicht der Nutzenden durchgef\u00fchrt. Wir bewerten Antwortqualit\u00e4t, Geschwindigkeit, User Interface und Dialogqualit\u00e4t; bei Auswahl kommt eine Sprachpr\u00fcfung hinzu.<\/p><ul><li>Die Antwortqualit\u00e4t bestimmt den Score ma\u00dfgeblich<\/li><li>Geschwindigkeit, Oberfl\u00e4che und Dialogqualit\u00e4t<\/li><li>Ausschlie\u00dflich beobachtbares Verhalten<\/li><\/ul><\/section><section id=\"ns-aix-audit-1-panel-4\" class=\"ns-aix-audit-panel\" data-panel=\"4\" role=\"tabpanel\" aria-labelledby=\"ns-aix-audit-1-tab-4\" aria-hidden=\"true\"><h4><span>05<\/span>Bericht und Empfehlungen<\/h4><p>Die Ergebnisse werden zu einem kompakten Bericht: ein gewichtetes Bewertungsprofil \u00fcber alle gepr\u00fcften Dimensionen sowie St\u00e4rken, L\u00fccken und priorisierte Empfehlungen.<\/p><ul><li>Gewichtetes Bewertungsprofil<\/li><li>St\u00e4rken und L\u00fccken<\/li><li>Priorisierte Verbesserungen<\/li><\/ul><\/section><section id=\"ns-aix-audit-1-panel-5\" class=\"ns-aix-audit-panel\" data-panel=\"5\" role=\"tabpanel\" aria-labelledby=\"ns-aix-audit-1-tab-5\" aria-hidden=\"true\"><h4><span>06<\/span>Optionale Review-Sitzung<\/h4><p>9senses kann die Ergebnisse mit Entscheidungsverantwortlichen durchgehen, Auswirkungen kl\u00e4ren und daraus konkrete n\u00e4chste Schritte oder eine vertiefende Pr\u00fcfung ableiten.<\/p><ul><li>Executive-Walkthrough<\/li><li>Auswirkungen kl\u00e4ren<\/li><li>N\u00e4chste Schritte planen<\/li><\/ul><\/section>\t\t\t<\/div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_3 et_pb_row et_flex_row ns-3up\">\n<div class=\"et_pb_column_4 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tabletWide ns-emboss\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>Level 1 Audit<\/h3>\n<p>An independent, external review of your GenAI application's observable performance. No internal access to your technical environment required. Delivered within 5 business days.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><a href=\"#nsa-purchase\">\u2192 Click to purchase your audit<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_5 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tabletWide ns-emboss\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>Level 2 Audit<\/h3>\n<p>A tailored deep-dive analysis, for example of technical architecture, retrieval systems, governance, compliance, and business value \u2013 recommended when critical issues are identified in Level 1.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><a href=\"\/genai-audit\/#contact\">\u2192 Contact us to learn more\u00a0<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_6 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tabletWide ns-emboss\">\n<div class=\"et_pb_code_3 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"> <!-- audit-stats-live v1.18.26 | resolved layout=corner --><div class=\"asw-card asw-l-corner\" style=\"--asw-bg:transparent\" data-mode=\"proxy\" data-rest=\"https:\/\/www.9senses.ai\/de\/wp-json\/audit-stats\/v1\/stats\" data-endpoint=\"http:\/\/127.0.0.1:3000\/api\/internal\/audit-stats\" data-category=\"\" data-language=\"\" data-poll=\"900\" data-scoremax=\"5\" data-scoremin=\"1\" data-title=\"Level 1 Audits Completed\"><div class=\"asw-body\"><div class=\"asw-hero\"><div class=\"asw-count\" aria-live=\"polite\"><span class=\"asw-count-val\">&mdash;<\/span><span class=\"asw-tick\"><\/span><\/div><div class=\"asw-title\">Level 1 Audits Completed<\/div><\/div><div class=\"asw-ch\" data-k=\"avg\"><div class=\"asw-num\">&mdash;<\/div><div class=\"asw-cap\">Avg. Rating<\/div><\/div><div class=\"asw-ch\" data-k=\"low\"><div class=\"asw-num\">&mdash;<\/div><div class=\"asw-cap\">Lowest Rating<\/div><\/div><div class=\"asw-ch\" data-k=\"high\"><div class=\"asw-num\">&mdash;<\/div><div class=\"asw-cap\">Highest Rating<\/div><\/div><div class=\"asw-ch\" data-k=\"value\"><div class=\"asw-num\">&mdash;<\/div><div class=\"asw-cap\">Business Value<\/div><\/div><\/div><div class=\"asw-bubble-bank\" aria-hidden=\"true\"><div class=\"asw-bubble-src\" data-asw-bubble-key=\"responseQuality\"><b>Response Quality<\/b> is at the core of a good bot. The average shows that many perform poorly.<\/div><div class=\"asw-bubble-src\" data-asw-bubble-key=\"speed\"><strong>Speed<\/strong> is the bots' sweet spot in our past audits, and mostly negatively affected by hangups.<\/div><div class=\"asw-bubble-src\" data-asw-bubble-key=\"userInterface\"><strong>User Interfaces<\/strong> are notably better than the core. Design is easier than answer quality.<\/div><div class=\"asw-bubble-src\" data-asw-bubble-key=\"dialogQuality\"><strong>Dialog Quality<\/strong> is a mixed bag, some bots are excellent, some lose track quickly.<\/div><div class=\"asw-bubble-src\" data-asw-bubble-key=\"businessValue\"><strong>Business Value<\/strong> is the most concerning result. A majority of bots underperforms at the bottom line.<\/div><\/div><div class=\"asw-key\"><span class=\"asw-key-lo\">1 lowest<\/span><span class=\"asw-key-bar\" aria-hidden=\"true\"><\/span><span class=\"asw-key-hi\">5 highest<\/span><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_4 et_pb_row et_flex_row ns-faqrow\" id=\"faq\">\n<div class=\"et_pb_column_7 et_pb_column et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide ns-faqblock\">\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>FAQs - Frequently Asked Questions<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_flex_module\">\n<div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">What is a GenAI Audit?<\/h3><div class=\"et_pb_toggle_content\"><p>A 9senses GenAI Audit is an independent assessment of how well a Generative AI application performs in real-world use. It evaluates the application from the user's perspective and whether it reliably achieves its intended purpose.<\/p>\n<p>The Level 1 GenAI Audit is a standardized Black-Box Audit based on the 9senses GenAI Audit Framework. We test the application using agreed use cases and assess Response Quality, Speed, User Interface, and Dialog Quality. The result is a structured report showing how the application performs, where its strengths and weaknesses lie, and where improvements should be prioritized.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">What types of GenAI applications can you audit?<\/h3><div class=\"et_pb_toggle_content\"><p>We can audit a broad range of Generative AI applications, including customer-facing chatbots, internal AI assistants, knowledge and retrieval systems, RAG implementations, summarization tools, Microsoft Copilot implementations, and other LLM-based applications.<\/p>\n<p>The underlying principle is the same: we define realistic use cases based on how the application is intended to be used and derive concrete test cases to assess the quality of the results it produces.<\/p>\n<p>The audit can therefore be applied to applications serving customers, employees, or specialist user groups, whether the application is conversational or embedded in a broader workflow.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">What does the Level 1 GenAI Audit include?<\/h3><div class=\"et_pb_toggle_content\"><p>The Level 1 GenAI Audit is a Black-Box Audit of observable performance. We interact with the application as a real user would, without requiring access to its underlying model, prompts, retrieval architecture, source systems, or other internal technical components.<\/p>\n<p>The audit begins with a briefing and an agreed set of use cases. We derive concrete test cases, execute the agreed test set, and assess the application across the 9senses GenAI Audit Framework: Response Quality, Speed, User Interface, and Dialog Quality. A Translation Test can be added when relevant.<\/p>\n<p>You receive a structured report with scores, findings, and prioritized recommendations for improvement.<\/p>\n<p><a href=\"\/wp-content\/uploads\/2026\/02\/2026_02_17_Audit-Example-ENG.pdf\" target=\"_blank\" rel=\"noopener\">View a sample Level 1 audit and methodology<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">How does the GenAI Audit detect hallucinations and other risks?<\/h3><div class=\"et_pb_toggle_content\"><p>Hallucinations \u2013 the creation of invalid or invented content \u2013 pose a serious reputational and compliance risk. The audit includes targeted hallucination stress testing as part of Response Quality.<\/p>\n<p>We deliberately introduce invalid references, misspellings, and ambiguous prompts to assess whether the application fabricates information or requests clarification. The evaluation examines entity validation, grounding behavior, and escalation logic.<\/p>\n<p>Where Variance Testing is selected, we also repeat and rephrase prompts to assess how consistently the application responds when users express essentially the same request in different ways.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Does the GenAI Audit assess compliance (EU AI Act, GDPR)?<\/h3><div class=\"et_pb_toggle_content\"><p>Level 1 includes a preliminary external review of observable compliance and transparency indicators, including AI disclosure, GDPR-relevant interface elements, and accessibility.<\/p>\n<p>A full regulatory and governance analysis \u2013 including documentation and architecture review \u2013 can be part of a tailored Level 2 Audit.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_5 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">What information do you need, and how long does the audit take?<\/h3><div class=\"et_pb_toggle_content\"><p>We need enough context to understand what the application is intended to do, who uses it, and what good performance looks like.<\/p>\n<p>For the standard audit, you provide a short briefing and 3\u20135 relevant use cases representing realistic situations the application should be able to handle. If you do not book Use Case Creation, we provide a form for entering your use cases. If you book Use Case Creation, 9senses develops 3\u20135 realistic, business-relevant use cases based on your briefing and sends them to you for review before testing.<\/p>\n<p>For publicly accessible applications, we need access to the live application interface. For login-protected applications, we also need the required test access. Where the audit depends on internal knowledge data or other defined source material, we need access to the application interface and to the knowledge base or source material it uses so that we can validate the relevance and grounding of its responses.<\/p>\n<p>The Level 1 GenAI Audit is completed within 5 business days after we have received the briefing, agreed use cases, and any required access information. If you book Use Case Creation, allow 2 additional business days for delivery and review of the proposed use cases.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_6 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">How do you ensure confidentiality?<\/h3><div class=\"et_pb_toggle_content\"><p>All audit work and deliverables are handled under confidentiality. Reports and findings are shared only with the customer. Numeric audit results are used for best-in-class benchmarking.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_7 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">What options can I add to the Level 1 GenAI Audit?<\/h3><div class=\"et_pb_toggle_content\"><p>The Level 1 GenAI Audit can be tailored to your application\u2019s setup and business context. In addition to the core audit, you can select the following options:<\/p>\n<ul>\n<li>\n<p><strong>Use Case Creation<\/strong><br \/>9senses defines 3\u20135 realistic, business-relevant use cases based on your briefing and sends them to you for review before testing. Select this option if you do not yet have structured evaluation cases.<\/p>\n<\/li>\n<li>\n<p><strong>Open Internet Search<\/strong><br \/>For applications that retrieve information from external websites or search engines. This option evaluates source consistency, grounding behavior, and increased hallucination exposure.<\/p>\n<\/li>\n<li>\n<p><strong>Login-Protected Access<\/strong><br \/>For applications accessible only behind login, such as customer portals or employee systems. This enables evaluation within authenticated environments and role-specific flows.<\/p>\n<\/li>\n<li>\n<p><strong>Variance Testing<\/strong><br \/>Tests the same initial user prompt twice to identify variance and includes a rephrased version of the initial prompt to stress-test response consistency.<\/p>\n<\/li>\n<li>\n<p><strong>Translation Test<\/strong><br \/>Includes structured verification of one additional language, focusing on consistency, language-switching behavior, and translation accuracy.<\/p>\n<\/li>\n<li>\n<p><strong>Executive Briefing<\/strong><br \/>A structured management-level walkthrough of findings. We translate audit results into decision priorities, risk implications, and concrete next steps.<\/p>\n<\/li>\n<\/ul>\n<p>These options allow you to adapt the GenAI Audit to your application\u2019s setup, risk exposure, and governance requirements.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_8 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">What is the difference between Level 1 and Level 2, and when should I consider Level 2?<\/h3><div class=\"et_pb_toggle_content\"><p>A Level 1 GenAI Audit is a Black-Box Audit focused on observable, user-facing performance. It does not require access to the underlying technical environment and provides a fast, independent view of how well the application performs.<\/p>\n<p>A Level 2 Audit is an Open-Book Audit tailored to the issues or questions that require deeper investigation. It can examine the application's technical architecture, retrieval\/RAG systems, governance, compliance, risk management, and business value modeling based on detailed internal insights.<\/p>\n<p>Level 2 is recommended when a Level 1 Audit identifies issues that require deeper investigation - for example, a score below 3.5 in Response Quality or Dialog Quality for an application with high user visibility. It is also appropriate for strategically important applications or systems serving defined user groups, such as customers or employees, where business or regulatory risk is material.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The 9senses Chatbot Audit evaluates the performance of your chatbot from a user perspective.<\/p>","protected":false},"author":15,"featured_media":225723,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_ns_ir":"","_ns_ir_pending":"","_ns_structural_eyebrow":"","_ns_ir_live":"","_ns_structural_enabled":"","_ns_structural_body_v1":"","n9tr_seo_title_de_DE":"Generative AI Audit - unabh\u00e4ngiges Chatbot- und GenAI-Audit | 9senses","n9tr_seo_description_de_DE":"Unabh\u00e4ngiges Audit Ihrer GenAI-Anwendung zum Festpreis - Chatbots, Assistenten, Copilot und RAG-Systeme. Level 1 in 5 Arbeitstagen geliefert.","n9tr_seo_title_fr_FR":"","n9tr_seo_description_fr_FR":"","footnotes":""},"class_list":["post-225610","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages\/225610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/comments?post=225610"}],"version-history":[{"count":136,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages\/225610\/revisions"}],"predecessor-version":[{"id":230151,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/pages\/225610\/revisions\/230151"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/media\/225723"}],"wp:attachment":[{"href":"https:\/\/www.9senses.ai\/de\/wp-json\/wp\/v2\/media?parent=225610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}