{"id":225837,"date":"2026-03-13T08:00:00","date_gmt":"2026-03-13T08:00:00","guid":{"rendered":"https:\/\/www.9senses.ai\/?p=225837"},"modified":"2026-08-21T03:47:08","modified_gmt":"2026-08-21T03:47:08","slug":"9senses-launches-chatbot-audit-service","status":"publish","type":"post","link":"https:\/\/www.9senses.ai\/fr\/9senses-launches-chatbot-audit-service\/","title":{"rendered":"9senses Chatbot Audit makes GenAI quality measurable"},"content":{"rendered":"<p class=\"wp-block-paragraph\">More and more companies are using AI chatbots - but hardly any of them know how well they actually perform. 9senses, the newly founded consulting firm specializing in value-creating AI with Swiss roots, launches its first product in March 2026: the 9senses Chatbot Audit. For the first time, this will enable the performance of generative AI systems to be evaluated and certified using a standardized, vendor-neutral process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What matters is whether a chatbot understands user concerns, provides meaningful answers, conducts conversations in a structured manner - and helps users achieve their goals. This is also where its contribution to business success lies: representing the company positively around the clock, solving problems cost-effectively, and relieving the burden on other channels. The first audits conducted clearly show that this goal is often missed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Four Dimensions, One Objective Score<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0The Level 1 Audit is the first stage in the 9senses Audit Framework and evaluates chatbots from the user\u2019s perspective in real-world use - without system access. It analyzes four weighted dimensions:<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"212\" height=\"300\" src=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/02\/2026_02_17_Audit-Example-ENG_Page_1-212x300.jpg\" alt=\"\" class=\"wp-image-224330\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Response Quality:<br><\/strong>Relevance, Accuracy, and Completeness<\/li>\n\n\n\n<li><strong>Speed:<br><\/strong>Response Times Under Real-World Conditions<\/li>\n\n\n\n<li><strong>User Interface:<br><\/strong>Design and Usability<\/li>\n\n\n\n<li><strong>Conversation Quality:<br><\/strong>Structure, Flow, and Focus on Resolution<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, the audit evaluates the estimated business value and provides initial insights into compliance, ethics, and - if desired - multilingual capabilities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If serious weaknesses are identified in a Level 1 audit, an in-depth Level 2 audit allows for a more detailed analysis of all aspects of a generative AI system using an open-box procedure in close collaboration with the client.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Availability and Pricing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The 9senses Chatbot Audit (Level 1) is now available for booking directly at <a href=\"http:\/\/www.9senses.ai\/fr\/genai-audit\/\">www.9senses.ai\/genai-audit,<\/a> starting at 599 EUR; various options can be configured. Delivery takes just five business days. This makes the Chatbot Audit a cost-effective and readily available tool for evaluating - even repeatedly - a generative AI solution used in customer interactions. Level 2 audits are available only upon request and are tailored individually to customer needs.<\/p>\n\n\n\n<div class=\"wp-block-file\"><object class=\"wp-block-file__embed\" data=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/03\/Press-Release_9senses-Chatbot-Audit-Launch.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Press Release Chatbot Audit\"><\/object><a id=\"wp-block-file--media-19a9a70b-2b07-4897-bf5c-431a7744b400\" href=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/03\/Press-Release_9senses-Chatbot-Audit-Launch.pdf\">Press Release Chatbot Audit<\/a><a href=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/03\/Press-Release_9senses-Chatbot-Audit-Launch.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-19a9a70b-2b07-4897-bf5c-431a7744b400\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><object class=\"wp-block-file__embed\" data=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/02\/2026_02_17_Audit-Example-ENG.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Audit Example ENG\"><\/object><a id=\"wp-block-file--media-400758e6-f982-4bee-ba22-b4094da706db\" href=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/02\/2026_02_17_Audit-Example-ENG.pdf\">Audit Example ENG<\/a><a href=\"https:\/\/www.9senses.ai\/wp-content\/uploads\/2026\/02\/2026_02_17_Audit-Example-ENG.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-400758e6-f982-4bee-ba22-b4094da706db\">Download<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>A structured evaluation process for AI chatbots makes it possible for the first time to benchmark generative AI systems -independently, cost-effectively, and quickly<\/p>","protected":false},"author":2,"featured_media":225723,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ns_references":"","ns_references_title":"","n9tr_seo_title_de_DE":"","n9tr_seo_description_de_DE":"","n9tr_seo_title_fr_FR":"","n9tr_seo_description_fr_FR":"","footnotes":""},"categories":[51],"tags":[],"class_list":["post-225837","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.9senses.ai\/fr\/wp-json\/wp\/v2\/posts\/225837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.9senses.ai\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.9senses.ai\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.9senses.ai\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.9senses.ai\/fr\/wp-json\/wp\/v2\/comments?post=225837"}],"version-history":[{"count":25,"href":"https:\/\/www.9senses.ai\/fr\/wp-json\/wp\/v2\/posts\/225837\/revisions"}],"predecessor-version":[{"id":230147,"href":"https:\/\/www.9senses.ai\/fr\/wp-json\/wp\/v2\/posts\/225837\/revisions\/230147"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.9senses.ai\/fr\/wp-json\/wp\/v2\/media\/225723"}],"wp:attachment":[{"href":"https:\/\/www.9senses.ai\/fr\/wp-json\/wp\/v2\/media?parent=225837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.9senses.ai\/fr\/wp-json\/wp\/v2\/categories?post=225837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.9senses.ai\/fr\/wp-json\/wp\/v2\/tags?post=225837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}