Using AI for the right things

AI Strategy

With any tool, knowing the purpose of its use is vital. And with AI, this is even more important. After decades where we have made enormous efforts to introduce well-defined processes and rules into everything we are doing, we are inviting the uncertainty of systems that are not built on linear "IF...THEN" into our business.

How is your chatbot doing?

The 9senses Chatbot Audit evaluates the performance of your chatbot from a user perspective.

Talk to Eliza

Talk to Joseph Weizenbaum's Eliza in a replica of the 1966 version.

With Generative AI, we risk stealing from our own future

When we are using generative AI, to create new output we are exploiting knowledge previously generated by humans. But who is rebuilding knowledge for the next generation?

AI chatbots in the automotive industry – promise or hype?

9senses Market Analysis: Only 16 out of 129 automotive providers in the DACH region use AI chatbots for customer service - with significant variations in quality

The AI Feedback Lottery

Large Language Models judge your work differently every time you ask. That is not just a quirk of the technology — it is a fundamental challenge to how we create, validate, and trust ideas.

A confident confabulator

AI hallucinations aren't random — they cluster, systematically and predictably, in the topics you cannot independently verify.

Lost in Translation

Conversational AI is dominated by English, with serious consequences for other languages that are structural and can only be resolved with significant effort.

Can AI end humanity?

Renowned AI experts attribute a significant chance to AI that it could lead to the end of humanity. Is that a realistic prediction or doomsday talk? Short answer: it's not AI that's the problem, it's us.

  • How is your chatbot doing?
    The 9senses Chatbot Audit evaluates the performance of your chatbot from a user perspective.
  • Talk to Eliza
    Talk to Joseph Weizenbaum's Eliza in a replica of the 1966 version.
  • With Generative AI, we risk stealing from our own future
    When we are using generative AI, to create new output we are exploiting knowledge previously generated by humans. But who is rebuilding knowledge for the next generation?
  • AI chatbots in the automotive industry – promise or hype?
    9senses Market Analysis: Only 16 out of 129 automotive providers in the DACH region use AI chatbots for customer service - with significant variations in quality
  • The AI Feedback Lottery
    Image by Waldemar Brandt on www.unslplash.comLarge Language Models judge your work differently every time you ask. That is not just a quirk of the technology — it is a fundamental challenge to how we create,…
  • A confident confabulator
    AI hallucinations aren't random — they cluster, systematically and predictably, in the topics you cannot independently verify.
  • Lost in Translation
    Image by Joachim Schnürle on Unsplash.comConversational AI is dominated by English, with serious consequences for other languages that are structural and can only be resolved with significant effort.
  • Can AI end humanity?
    Renowned AI experts attribute a significant chance to AI that it could lead to the end of humanity. Is that a realistic prediction or doomsday talk? Short answer: it's not…

Thus, matching what we do with where AI can improve it, or identifying new ways of doing business with the help of AI, is the first essential step in successful AI implementation. Too many rushed attempts of "Let's use AI" have already led to nothing other than cost, confusion and bad experiences.

9senses can help with the process of defining those goals. We know very well what AI can and cannot do, and we have decades of hands-on experience in managing and supporting businesses. This enables us to bring those two elements together. And we also don't shy away from discouraging AI use where it doesn't fit.

Defining a strategic AI portfolio

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Identify strategic opportunities

Initially, it is important to identify business areas where AI can help improve the business or save cost - or the identification of new business opportunities with AI.

Develop solid business/use cases

Next comes developing valid business cases around the use of AI, realistically matching business needs with AI potential and evaluating their cost and benefits.

Establish an AI initiative portfolio

Among the many options of using AI to improve a business, keeping and managing a portfolio continuously helps setting priorities in a rapidly shifting environment.

Strategic technology monitoring

Even more than most other business enabling techno­logies, AI is quickly evolving. Keeping track of new possi­bilities, but equally of expe­riences around failures pro­vides insights.

9senses has the necessary business experience to quickly help you in all these fields, coming from decades of management and consulting experience. And we know exactly what AI can and cannot do, helping you find clarity in this fast-changing environment.