What we do
Our Services
Below, you find a list of key areas where 9senses can help you improve your business with Artificial Intelligence technologies.
AI Strategy
and Governance
Improving
Customer Interactions
AI Strategy Development
Identifying the areas where AI can add value to your business is key to successfully using the technology.
AI Ethics and Governance
Understanding and managing the use of AI in line with public and internal guidelines prevents negative outcomes.
Chatbot/GenAI Audits
Evaluating the quality, performance and risks of tools using generative AI becomes key for business success.
AI-based Chatbots
Delivering first customer contact points online that deliver solutions and value 24/7 is a core capability.
Call Centers with AI
Providing natural language-based call center automations that help customers and reduce workload for humans
Customer Service
Fully or partially automating front-facing workflows improves customer experiences and reduces cost.
Managing
Infrastructure
Data and Knowledge
Management
Control and Automation
Operating and automating buildings and equipment to minimize cost and improve performance.
Predictive Maintenance
Monitoring equipment to help identify potential issues early secures higher availability and reduces cost.
IT Operations Management
With AI possibilities, managing and operating high-performing IT environments has become much easier.
Knowledge Management
Making knowledge readily available for employees and customers alike creates better outcomes.
Data Lakes/ Warehouses
Making large data easily available across systems provides the ability to efficiently run a business.
Document Processing
Automatically processing incoming documents with high accuracy streamlines business processes.
AI Technologies
Among others, we are versed in using the following key AI technologies to support your business success.
Machine Learning
Finding patterns in large datasets and drawing conclusions, for example in customer or operational data, is something computers can do much better than any human.
Natural Language Processing (NLP)
Being able to communicate with humans is one of the most recent key AI developments that helps interact with computers, for example in customer-facing IT.
Computer Vision
Finding items and differences in still or moving imagery is something that computers excel at, for example when it comes to surveillance, irregularity detection or simply - counting.
Robotics
Creating autonomous systems that can perform physical actions, like driving a vehicle based on controlling equipment using sensor input and logic, is a key field of AI, albeit still a difficult one.
Featured Projects
Chat Dialog Evaluation
SaaS project platform: the objective was to evaluate dialogue quality using an AI model to ensure timely intervention and customer care.
Electrical Switch Monitor
Public transportation: using AI-driven vision to monitor old-fashioned electrical relays and to also evaluate potential failures for predictive maintenance.
Hydropower Plant Control
Hydropower plants: create a control and monitoring solution for all plant operations, including predictive maintenance and intrusion monitoring.
IT Operations Automation
Financial Services: develop strategy and business cases to introduce automation and AI into the IT operations environment.
Talk to Eliza
This is a faithful representation of the 1966 Eliza version created by Joseph Weizenbaum. It was reproduced by Anthony Hay in C++ based on the original 1965 code and updated by behavior transcripts of the final version.
Note: The paper version emulates Joseph Weizenbaum's original 1966 ELIZA as it ran on the CTSS time-sharing system (IBM 7094) at MIT, accessed via an IBM Selectric-based hardcopy terminal. On CTSS the question mark served as the line-delete (line-kill) control character, so it could not appear in typed input — and the DOCTOR script accordingly produced no question marks. They are therefore suppressed here, on both sides of the conversation. The green "terminal" version enables question marks instead; it represents a glowing CRT display of a kind that did not exist for ELIZA in 1966 and evokes a later era of computing.
Play Chess like 1997 (Deep Blue Style)
Here's our simulation of Deep Blue. You can play against Stockfish (able to run on a laptop today with similar strength compared to Deep Blue). Bonus: you can replay the legendary 1997 rematch where Deep Blue won against Garry Kasparov.