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Dimension 1

1. We know which AI tools and systems are used across the business, including unofficial employee use.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable

2. Employees understand the main capabilities, limitations and risks of the AI tools they use.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable

Dimension 2

3. AI is used in defined, recurring business activities rather than only in demonstrations or isolated pilots.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable

4. Employees have practical guidance and training for using AI safely and effectively in their roles.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable

Dimension 3

5. AI initiatives are linked to clear business objectives, owners and expected benefits.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable

6. AI is incorporated into relevant workflows and systems rather than used only as a standalone tool.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable

Dimension 4

7. The data needed for AI use cases is accessible, accurate, secure, legally usable and clearly owned.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable

8. Our technology environment supports appropriate integrations, access controls, logging and reliable operation.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable

Dimension 5

9. We have clear rules for approved tools, confidential data, privacy, intellectual property, security and transparency.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable

10. Important AI outputs are checked against reliable information, and a named person remains accountable for decisions.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable

Dimension 6

11. We measure AI adoption, business value, output quality, errors, risks and operating costs.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable

12. We periodically review AI use cases and improve, restrict or retire them based on evidence.

Not yetRare or absent PartlySome teams or inconsistent In placeDefined and repeatable